Stacy Martinez
Splendora,TX
Summary
Clinical services leader with proven ability to drive quality patient care and optimize operational efficiency. Strong focus on team collaboration, ensuring seamless integration of clinical practices and staff development. Skilled in strategic planning, regulatory compliance, and patient-centered care, adaptable to shifting priorities and demands. Recognized for leadership in fostering results-driven environment and enhancing service delivery.
Overview
9
9
years of professional experience
Work History
Director of Clinical Services
Thera Care Home Health
11.2024 - Current
- Oversaw clinical operations, ensuring compliance with regulatory standards and quality care protocols.
- Developed training programs for clinical staff to enhance service delivery and patient outcomes.
- Implemented patient care strategies that improved satisfaction scores and team efficiency.
- Collaborated with interdisciplinary teams to optimize care plans tailored to individual patient needs.
- Evaluated clinical workflows, identifying areas for improvement to streamline processes and reduce delays.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Implemented innovative technologies to enhance operational effectiveness and improve overall patient experience.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
- Managed financial resources efficiently, optimizing budgets for maximum service delivery without compromising patient care quality.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
Case Manager Field RN
Traditions Home Care
04.2017 - 11.2025
- Coordinated client assessments to identify needs and develop individualized service plans.
- Facilitated communication between clients and service providers to ensure timely access to resources.
- Monitored client progress, adjusting care plans based on evolving needs and feedback.
- Conducted regular follow-ups with clients to evaluate satisfaction and effectiveness of services provided.
- Collaborated with multidisciplinary teams to implement comprehensive support strategies for clients.
- Maintained detailed documentation of client interactions and case notes in compliance with regulations.
- Provided crisis intervention and conflict resolution support to clients facing immediate challenges.
- Educated clients about available community resources, enhancing their ability to navigate systems independently.
Branch Manager
Traditions Home Health
04.2023 - 11.2024
- Managed daily branch operations, ensuring compliance with company policies and procedures.
- Supervised staff performance, providing training to enhance service quality and customer satisfaction.
- Developed and implemented strategies to improve operational efficiency and streamline processes.
- Analyzed branch performance metrics, identifying areas for improvement and implementing corrective actions.
- Ensured optimal inventory management through regular audits and stock assessments.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Education
Science of Nursing
Galen College of Nursing
San Antonio, TX04-2001
Skills
- Clinical leadership
- Patient safety
- Healthcare management
- Quality improvement
- Patient care
- Patient education
- Developing training programs
Timeline
Director of Clinical Services
Thera Care Home Health
11.2024 - Current
Branch Manager
Traditions Home Health
04.2023 - 11.2024
Case Manager Field RN
Traditions Home Care
04.2017 - 11.2025
Science of Nursing
Galen College of Nursing
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