Stacy May
Charleston,SC
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and patient care at Ulta Beauty. Proven ability to multi-task and maintain organization while excelling in EMR systems. Recognized for enhancing customer satisfaction and promoting store initiatives, demonstrating strong teamwork and professionalism in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/ Customer Service Associate
05.2024 - 01.2025
- Have not included employer as I am unsure of what reference they will provide. Concerned about defamation of character. Can discuss in interview.
- Resigned to pursue healthcare opportunities.
Beauty Advisor
Ulta Beauty
Charleston, SC
09.2023 - 04.2024
- Recommended products to customers based on their needs, assisted customers at register, promoted store credit card and encouraged sign up, stocked merchandise, and helped maintain a clean store
Front Desk Medical Receptionist
Lowcountry Urology Clinics
Charleston, SC
05.2022 - 09.2023
- Checked in patients and scanned insurance cards and obtained demographics, responded to medical records requests in a timely manner, verified patients’ insurance coverage, handled imaging orders for patients by faxing orders and ensured patients had the phone number to schedule, ensured documents were scanned correctly to patients’ chart, answered phone calls regarding scheduling appointments and other requests, sent referrals by ensuring all necessary documentation were included
- Resigned to help my mom before and during back surgery recovery. Did not have enough PTO to take off for transportation to her appointments.
Cashier/Customer Service
Harris Teeter
Charleston, SC
02.2020 - 03.2021
- Assisted customers at checkout, ensured proper sanitation at register between customers during pandemic, stocked items when needed, checked expiration dates of products at front end to ensure expired products were pulled, and emphasized good customer service with each customer and gave fuel points at end of transaction
Medical Records Clerk
Apple One
Charleston, SC
04.2019 - 06.2019
- Company Overview: Temp to Hire. Company went with a direct hire instead
- Ensured proper preparation of charts for each provider for appointments the following day, checked on release of information in accordance with HIPAA before submitting or requesting records on a patient, organized charts, took messages for office manager as needed, and printed records for providers that prefer paper charts.
- Temp to Hire. Company went with a direct hire instead
Seasonal Sales Associate
Cost Plus World Market
Charleston, SC
11.2018 - 01.2019
- Assisted customers at checkout which included handling store pick up orders, returns, and exchanges, stocked items when needed, returned items to their proper place at end of shift, emphasized good customer service with each customer
Customer Service Associate
The UPS Store
Charlotte, NC
11.2016 - 08.2018
- Ensured proper handling of domestic and international shipments, assisted customers with opening a mailbox and helped existing customers with mailbox renewal, ensured cleanliness of store and stocked merchandise when needed, assisted with printing, copying, and laminating, assisted customers with phone inquiries such as tracking a packing or estimated shipping quote
- Resigned due to my family's decision to move my son and I back to South Carolina.
Temporary Administrative Assistant
Robert Half International
North Charleston, SC
09.2015 - 11.2015
- Placed on temporary assignment for local forklift manufacturer to assist with busy multi-line phone and assist with filing documents
- Moved out of state after assignment.
Transplant Program Assistant
Medical University of South Carolina
Charleston, SC
10.2014 - 06.2015
- Assisted nurses with letters to patients that are active or inactive on the kidney transplant waitlist. Ensured attention to detail when sending letters to patients to request additional testing, request additional records, or to notify them of changes in their status on the waitlist.
- Answered phone calls from patients regarding their status on the waitlist and called dialysis centers for information on patients that have not been in contact with the clinic.
Post-Kidney Transplant Project
Roper Half International
Charleston, SC
05.2014 - 10.2014
- Company Overview: Project at Medical University of South Carolina
- Assisted with project involving a high volume of kidney transplant recipients who were transitioning to local nephrologists five years post-operation, reached out to patients to obtain consent to transfer care to nephrologists, composed letters to patients to inform them of transfer of care, called nephrologists to determine care for patients, and pulled and sent records to nephrologists.
- Project at Medical University of South Carolina
Certified Medical Assistant
Roper Saint Francis Healthcare
Mount Pleasant, SC
04.2012 - 05.2013
- Provided support to oncology patients through obtaining vitals, lab duties that included: maintaining CBC/Hematology machine, finger sticks for CBC, venipunctures, and blood smears, called patients with test results and assisted registered nurse (RN) with medication refills, and helped manage supply inventory and ensured cleanliness of patient rooms.
Certified Medical Assistant-PRN/Float Pool
Palmetto Primary Care Physicians
Charleston, SC
12.2011 - 04.2012
- Assisted patients in various primary care offices on an as needed basis, performed venipunctures in the lab for neurological testing at neurologist office, physicals at weight loss clinic, and various testing in family medicine practice, obtained information about medical history, medication history, current medication list, allergies, and charted chief complaints, maintained accurate records of patient care, condition, and progress, and administered flu vaccines.
Medical Assistant Intern
Pulmonary critical care
North Charleston, SC
04.2011 - 05.2011
- Obtained vitals, maintained accurate records of patient care, performed EKGs and assisted with x-rays, filed medical records, scheduled patients and answered incoming calls.
Certified Nurse Aide (CNA)
BeWell Home Services
Mount Pleasant, SC
01.2009 - 12.2009
- Responsible for assisting the elderly in their homes or assisted living facility with their daily needs that included: ADLs, light housekeeping, errands, and meal preparation.
Certified Nurse Aide (CNA)
Lowcountry Companions
Mount Pleasant, SC
01.2008 - 12.2009
- Responsible for assisting the elderly in their homes or assisted living facility with their daily needs that included: ADLs, light housekeeping, errands, and meal preparation.
Certified Nurse Aide (CNA)
AllCare Living Services
Summerville, SC
01.2008 - 12.2009
- Responsible for assisting the elderly and mentally handicapped with ADLs in their homes.
Education
Certified Medical Assistant -
Trident Technical College
North Charleston, SC01.2011
Bachelors - Psychology
College of Charleston
Charleston, SC12.2005
Skills
- Multi-tasking and organization
- EMR systems and medical terminology
- Telephone and phone etiquette
- Customer service and patient care
- Attention to detail and documentation review
- Scheduling and clerical experience
- Professionalism and teamwork
- Microsoft Office proficiency
- Computer skills and typing
- Sales and cash handling
Certification
- Certified Phlebotomy Technician, NCCT, 10/01/25
- Certified Medical Assistant, RMA - AMT, 10/01/25
Timeline
Front Desk Receptionist/ Customer Service Associate
05.2024 - 01.2025
Beauty Advisor
Ulta Beauty
09.2023 - 04.2024
Front Desk Medical Receptionist
Lowcountry Urology Clinics
05.2022 - 09.2023
Cashier/Customer Service
Harris Teeter
02.2020 - 03.2021
Medical Records Clerk
Apple One
04.2019 - 06.2019
Seasonal Sales Associate
Cost Plus World Market
11.2018 - 01.2019
Customer Service Associate
The UPS Store
11.2016 - 08.2018
Temporary Administrative Assistant
Robert Half International
09.2015 - 11.2015
Transplant Program Assistant
Medical University of South Carolina
10.2014 - 06.2015
Post-Kidney Transplant Project
Roper Half International
05.2014 - 10.2014
Certified Medical Assistant
Roper Saint Francis Healthcare
04.2012 - 05.2013
Certified Medical Assistant-PRN/Float Pool
Palmetto Primary Care Physicians
12.2011 - 04.2012
Medical Assistant Intern
Pulmonary critical care
04.2011 - 05.2011
Certified Nurse Aide (CNA)
BeWell Home Services
01.2009 - 12.2009
Certified Nurse Aide (CNA)
Lowcountry Companions
01.2008 - 12.2009
Certified Nurse Aide (CNA)
AllCare Living Services
01.2008 - 12.2009
Certified Medical Assistant -
Trident Technical College
Bachelors - Psychology
College of Charleston
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