Stacy McBrien
West Chester
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
08.2022 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Assisted in inventory management, implementing effective stock control measures to minimize shrinkage.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Resolved customer issues promptly, fostering a positive shopping experience and encouraging repeat business.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assistant Store Manager
TJX Companies
04.2019 - 08.2022
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
Education
High School Diploma -
Lakota East High School
West Chester, OHTimeline
Assistant Store Manager
TJ Maxx, TJX Companies
08.2022 - Current
Assistant Store Manager
TJX Companies
04.2019 - 08.2022
High School Diploma -
Lakota East High School
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Team building and leadership
- Time management