Stacy McCain
Adairsville,GA
Summary
Dynamic and detail-oriented professional with extensive experience in healthcare support roles, excelling in HIPAA compliance and patient care coordination. Proven ability to enhance customer satisfaction and streamline processes, demonstrating strong problem-solving skills and effective teamwork. Committed to maintaining high standards in administrative support.
Healthcare professional prepared to bring valuable experience in patient care coordination and administrative support. Known for reliability in team collaboration and adaptability to changing needs. Skilled in medical record management, patient interaction, and clerical efficiency.
Overview
32
32
years of professional experience
Work History
Medical Unit Secretary
Atrium Health Floyd
06.2024 - Current
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Maintained an accurate database of physician contact information, enabling prompt communication when necessary.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Billing Specialist
NWGA Public Health
03.2019 - 01.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Customer Service Representative
Bartow County Health Dept.
01.1994 - 01.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Adairsville High School
Adairsville05-1991
Skills
- HIPAA compliance
- Insurance verification
- Medical billing
- Basic life support
- Teamwork
- Patient care coordination
- Customer service
- Problem-solving
- Time management
- Multitasking
- CPR certified
- Flexible schedule
Timeline
Medical Unit Secretary
Atrium Health Floyd
06.2024 - Current
Billing Specialist
NWGA Public Health
03.2019 - 01.2024
Customer Service Representative
Bartow County Health Dept.
01.1994 - 01.2019
High School Diploma -
Adairsville High School