Stacy Meminger III
(614) 747-9550
Reynoldsburg,OH
Summary
Senior Policy Specialist with a comprehensive background in policy administration, quality assurance, and Customer service. Expertise in data entry, computer operations, problem-solving, technical documentation, and improved customer experiences. Experience with personal account information and processing policy changes with accuracy. Effective communicator with a history of collaborating with diverse stakeholders to address policy-related inquiries.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Policy Specialist
National General Insurance
01.2020 - 09.2025
- Reviewed, updated & changed customer auto policies to ensure accuracy and compliance
- Updated and maintained Excel and Word reports for effective data management
- Conducted outbound calls to agents and customers to provide support and resolve inquiries
- Reviewed & analyzed billing rates & calculations for quoting and billing & payment questions
- Drafted and formatted letters and correspondence to communicate effectively with Clients and Agents
- Delivered Certificates, Proof of Insurance, Endorsement changes, Renewal documentation & Audits
- Reviewed and verified Claims information thru the Epic system
- Reviewed Renewals, Policy Mods and cancellations
Quality Control Lead
Safe Auto Insurance Company
05.2003 - 01.2020
- Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating, and reporting quality and reliability data.
- Direct workers engaged in product measurement, inspection, and testing activities to ensure quality control and reliability.
- Evaluated precision and accuracy of production and testing equipment and engineering drawings to develop corrective action plans.
- Implemented procedures for disposition of discrepant material and defective parts, assessing costs and responsibilities.
- Oversaw recording of information to maintain accuracy of engineering drawings and document production problems.
- Confer with clients, vendors, staff, and management personnel regarding purchases, product and production specifications, manufacturing capabilities, or project status.
- Study operations sequence, material flow, functional statements, organization charts, and project information to determine worker functions and responsibilities.
- Regulate and alter workflow schedules according to established manufacturing sequences and lead times to expedite production operations.
- Scheduled deliveries based on production forecasts and material availability.
- Complete production reports, purchase orders, and material, tool, and equipment lists.
Customer Service Representative (Sales and Related)
Safe Auto Insurance Company
05.2000 - 05.2003
- Assessed customers' insurance needs via phone and advised on optimal coverage options
- Assess insurance needs, and then advise on the best coverage and protection options
- Answered customer calls promptly and professionally
- Resolved customer inquiries and provided care, enhancing overall customer experience
- Completed customer-requested changes and endorsements, collaborating with other departments to ensure satisfaction
- Processed customer payments efficiently and accurately
- Faxed, emailed, and mailed information to clients as requested
Collections Specialist
National Revenue Corporation
03.1997 - 04.2000
- Conferred with customers via telephone or in person to identify reasons for overdue payments and clarify terms of sales, service, or credit contracts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Persuaded customers to settle outstanding balances on credit accounts, damage claims, or return merchandise to resolve overdue payments.
- Informed customers of actions and strategies for debt repayment.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Receive payments and post amounts paid to customer accounts.
- Answer customer questions regarding problems with their accounts.
- Negotiated credit extensions with customers to accommodate financial needs.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Recorded financial status details of customers and tracked collection efforts.
Education
Vocational - Computer Related Technology & Automated Accounting
Newark Ohio Joint Vocational School
06-1993
High School - General Studies
Watkins Memorial High School
06-1993
Skills
- Policy analysis
- Document review
- Statistical analysis
- Data Entry
- Data interpretation
- Data management
- Report generation
- Research methodologies
- Quality assurance
- Process improvement
- Technical services
- Excel
- SQL
- Accounting automation
- Testing procedures
- Problem solving
- Critical thinking
- Attention to detail
- Documentation skills
Certification
- Computer Related Technology
- Customer Service
- Crucial Conversations
Languages
English, Advanced
Timeline
Senior Policy Specialist
National General Insurance
01.2020 - 09.2025
Quality Control Lead
Safe Auto Insurance Company
05.2003 - 01.2020
Customer Service Representative (Sales and Related)
Safe Auto Insurance Company
05.2000 - 05.2003
Collections Specialist
National Revenue Corporation
03.1997 - 04.2000
Vocational - Computer Related Technology & Automated Accounting
Newark Ohio Joint Vocational School
High School - General Studies
Watkins Memorial High School