Stacy Money
Hampshire,IL
Summary
Accomplished Director with a proven track record at Associated Builders And Contractors, Inc., enhancing organizational performance through strategic planning and relationship building. Expert in client relations and business development, I spearhead initiatives that significantly improved customer satisfaction and foster partnerships. Skilled in people management and decision-making, my leadership has consistently driven success and innovation.
Overview
24
24
years of professional experience
Work History
Director; Membership
Associated Builders And Contractors, Inc. - Illinois Chapter
Elk Grove Village, IL
02.2018 - Current
- Serves as a public spokesperson at industry events or conferences.
- Identifies opportunities for process optimization through data analysis.
- Contributes innovative ideas and solutions to enhance team performance and outcomes.
- Manages time effectively to ensure tasks are completed on schedule and deadlines were met.
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivates relationships with stakeholders to secure support and funding for key initiatives.
- Forms and sustains strategic relationships with clients.
- Represents the organization at industry events, conferences, and public meetings.
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Establishes relationships with vendors and suppliers to secure favorable terms for materials or services.
- Spearheads the development and launch of new products or services.
- Enhances customer satisfaction through the development of service improvement initiatives.
- Oversees strategic planning and implementation to ensure organizational goals were met.
- Prepares presentations for board meetings summarizing key developments within the company.
- Analyzes customer feedback data to identify ROI or customer service issues.
- Develops and implements strategic plans to ensure organizational goals are met.
- Collaborates with senior leadership to set long-term objectives for the company.
Sales Manager
Country Inns & Suites
Elgin , IL
03.2014 - 01.2018
- Established relationships with key clients, while maintaining existing customer base.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Director of Operations
The Well Doctor
Dundee, IL
06.2001 - 12.2013
- Organized and oversaw work schedules of departmental managers.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Created policies and procedures for improved workflow processes.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Developed training programs for new employees as well as existing staff members.
Skills
- People management
- Decision-making
- Task delegation
- Strategic planning
- Relationship building
- Business development
- Client relations
- Non-profit management
- Strategies and goals
- Partnerships and alliances
- Fundraising events
- Goal setting
Affiliations
United States Air Force Academy; Spirit Class of 2027, Board Member 2022- Current
Accomplishments
Superior Contractor Percentage; ABC National
Achieved Chapter Growth; 2019, 2020, 2022, 2023
Mullan Award Recipient 2022
References
References available upon request.
Timeline
Director; Membership
Associated Builders And Contractors, Inc. - Illinois Chapter
02.2018 - Current
Sales Manager
Country Inns & Suites
03.2014 - 01.2018
Director of Operations
The Well Doctor
06.2001 - 12.2013
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