Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Moody

Enrollment Strategy & Engagement Manager
Hamilton,AL

Summary

Dynamic and results-driven administrative professional with over 5 years of experience in customer service, community engagement, and operations management. Adept at developing and implementing strategic initiatives that drive student recruitment, enhance operational efficiency, and foster client engagement. Demonstrated ability to manage cross-functional teams, streamline administrative processes, and deliver high-quality results in fast-paced environments. Known for problem-solving skills, attention to detail, and the ability to adapt to evolving business needs. Proficient in utilizing CRM systems (Salesforce) to maintain client relationships and optimize workflow. Passionate about contributing to organizational success through effective administrative support, process improvements, and leadership across diverse sectors.

Overview

4
4
years of professional experience

Work History

Admissions Counselor

Ramp University
08.2022 - Current
  • Developed and implemented targeted recruitment strategies, leading to a 75% conversion rate and maintaining an 85% enrollment rate.
  • Managed a 50+ lead pipeline and consistently maintained 40+ active client relationships, providing personalized guidance and support throughout the admissions process.
  • Increased interdepartmental collaboration to improve student success, contributing to enhanced student retention and satisfaction.
  • Assessed prospective students' academic interests, skills, and goals to offer tailored course recommendations and ensure a seamless admissions experience.
  • Delivered presentations to prospective students and parents, explaining the institution’s fee structure, courses, and facilities.
  • Managed student files and client interactions using Salesforce CRM, maintaining accurate records and ensuring smooth follow-up communication.
  • Coordinated recruitment events, campus tours, and informational sessions, cultivating relationships that increased student engagement.
  • Developed and maintained reports to monitor progress on recruitment goals, identifying areas of improvement and adjusting strategies accordingly.

Operations & Customer Experience Manager

The Millhouse Coffee & Cafe
08.2021 - 08.2023
  • Led and mentored a team of 20+ employees, improving service efficiency and customer satisfaction scores.
  • Implemented workflow optimizations that increased operational efficiency, reducing wait times and improving customer experience.
  • Developed staff training programs that enhanced team performance and product knowledge.
  • Resolved customer disputes effectively, increasing customer retention and positive feedback.
  • Managed financial transactions, cash handling, and reconciliation procedures, ensuring 100% compliance with company policies.

Community Relations & Engagement Coordinator

The Caring Place
10.2020 - 04.2021
  • Led 30+ volunteer teams, organizing community engagement initiatives that increased outreach impact.
  • Developed social media strategies that boosted engagement, increasing donor support and awareness.
  • Secured sponsorships and funding through strategic partnerships, increasing community program funding.
  • Managed high-level administrative support for leadership, streamlining event planning and donor relations.

Education

Bachelor of Science - Business Administration

University of North Alabama
Florence, AL
07.2027 - 07.2027

Skills

  • Student Recruitment & Admissions – Expertise in guiding students through application processes and financial planning

  • CRM & Lead Management – Proficient in Salesforce, Populi LMS, and FormAssembly to track leads and manage relationships

  • Strategic Planning & Engagement – Implemented recruitment initiatives that improved student engagement and enrollment

  • Leadership & Team Development – Managed and trained teams of 20 employees to enhance performance and service quality

  • Event Planning & Coordination – Organized community outreach programs, increasing volunteer participation and donor support

  • Social Media Strategy & Marketing – Developed and executed campaigns to drive engagement and visibility

  • Financial Management & Cash Handling – Oversaw reconciliation procedures, ensuring accuracy and compliance

Timeline

Bachelor of Science - Business Administration

University of North Alabama
07.2027 - 07.2027

Admissions Counselor

Ramp University
08.2022 - Current

Operations & Customer Experience Manager

The Millhouse Coffee & Cafe
08.2021 - 08.2023

Community Relations & Engagement Coordinator

The Caring Place
10.2020 - 04.2021

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Stacy MoodyEnrollment Strategy & Engagement Manager