Stacy Morales
Branch Operations Supervisor
Riverside ,CA
Summary
Results-driven Branch Operations Supervisor with extensive experience in optimizing operational efficiency and driving revenue growth while leading high-performing teams. Expertise in developing and implementing streamlined processes that enhance productivity and elevate customer satisfaction. Recognized for strong leadership, strategic thinking, and exceptional problem-solving abilities. Eager to leverage operational management skills to contribute to the success of a dynamic organization.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Branch Operation Supervisor
Wescom Financial
05.2024 - Current
- Manage day-to-day operations of the branch, including overseeing staff performance, workflows, and customer service initiatives
- Develop and implement strategic plans to improve branch efficiency and productivity
- Engage with upper management to define branch goals and objectives, monitoring progress towards achievement
- Ensure compliance with company policies and procedures, as well as industry regulations
- Analyze branch performance data to identify areas for improvement and implement appropriate solutions for optimization
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Led and conducted reviews of branch policies and procedures for compliance.
Financial Center Operations Manager
Bank of America
02.2014 - 05.2024
- Collaborated with cross-functional teams to identify opportunities for operational improvements and cost savings
- Analyzed financial data and generated reports to drive strategic decision-making and achieve financial goals
- Oversaw daily operations, including cash management, customer service, and team supervision
- Implemented streamlined processes to improve efficiency and productivity in financial center operations
- Elevated staff performance levels by conducting regular training sessions focused on skill development and product knowledge enhancement.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NV05-2010
Skills
- Team Management
- Proven leadership skills
- Branch operations oversight
- Operational efficiency
- Sales support
- Customer service
- Sales development
Certification
NMLS
Timeline
NMLS
09-2025
Branch Operation Supervisor
Wescom Financial
05.2024 - Current
Financial Center Operations Manager
Bank of America
02.2014 - 05.2024
High School Diploma -
Cheyenne High School
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