Stacy Morgan
Jacksonville,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Call Center Customer Service Specialist
Miracle Windows & Sunrooms
07.2018 - 01.2024
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Resolved concerns with products or services to help with retention and drive sales.
Prep Line Cook/Cashier Team Lead
Carlucci's Pizzeria
01.2010 - 08.2012
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Alleviated customer service needs with policy-appropriate solutions.
- Communicated with customers and team members to solve problems.
Timeshare Sales Representative
Island Accommodations
02.2002 - 12.2005
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Serviced existing accounts on regular basis to maximize revenue.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Education
No Degree - General Studies
Armstrong State University
Savannah, GASkills
- Written and Oral Communications
- Brand Promotion
- High-Volume Environments
- Service Recommendations
Timeline
Call Center Customer Service Specialist
Miracle Windows & Sunrooms
07.2018 - 01.2024
Prep Line Cook/Cashier Team Lead
Carlucci's Pizzeria
01.2010 - 08.2012
Timeshare Sales Representative
Island Accommodations
02.2002 - 12.2005
No Degree - General Studies
Armstrong State University
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