
Results driven claims leader with over 20 years of experience managing high-exposure and catastrophic workers’ compensation claims. Proven ability to lead teams, mentor professionals, and drive organizational success through strategic claim resolution, litigation management, and process involvement. A former US Army non-commissioned office, bringing a disciplined, mission orientated leadership style and a history of developing talent, building strong partnerships, and achieving measurable results.
Lead management of catastrophic occupational injuries across 11 jurisdictions, ensuring compliance with State and Federal regulations.
Managed and resolved complex claims with minimal supervision while maintaining high service standards.
Oversaw severe occupational injuries and conducted comprehensive compensability analysis.
Review the details of the injury or illness to determine eligibility for workers' compensation benefits.
Served as the first point of contact for new claims, evaluating complexity, and assigning to appropriate adjusters.