STACY NAVARRETE
KATY,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Who is Patient-focused professional equipped with administrative and customer service expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Diet Clerk/Diet Clerk Supervisor
Morrison Healthcare Food Services
Houston, TX
09.2014 - 07.2022
- Answering phone calls from patients, and dealing with questions and complaints.
- Knowledge of the EPIC system at Texas Children's Hospital.
- Communicates effectively with patients.
- Served meals to patients in accordance with established schedules and dietary procedures.
- Accomplished multiple tasks and projects within established time frames.
- Onboarded new employees with training and new-hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Ambulatory Service Representative II
Texas Children Hospital West Campus
Houston, Tx
09.2022 - 08.2024
- Prepared documents such as letters of authorization for medical services rendered outside the practice's network coverage area.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Printed daily reports on appointment availability, cancellations, and no-shows as needed by management team members.
- Provided assistance with scheduling appointments and referrals to specialists.
- Collaborated with clinical staff members in order to ensure accurate completion of all paperwork associated with each visit and procedure performed at the practice facility location.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Performed quality assurance checks on documentation prior to filing them away in the patient's chart folder or scanning them into the EMR system database.
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Patient Access Representative
Memorial Hermann
Katy, TX
09.2023 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Resolved discrepancies between hospital systems and third party payers.
- Facilitated communication between patients, staff members, and third party payers.
- Provided assistance to internal departments when needed.
- Created new patient accounts in EMR system as needed.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
Education
High School Diploma -
Morton Ranch High School
Katy, TX2014
Skills
- Insurance Verification
- General knowledge of computer software
- Appointment Coordination
- Registration and Scheduling
- Patient Confidentiality and Data Security
- On time and reliable
- Personable and affable
- Proficient in customer service
- Service-oriented team player
- Strong time management skills
- Task Prioritization
- Team Training
- Scheduling and Planning
- Spanish Fluency
Certification
- Food Handler Certificate
- Food Safety Certified
- 2022: Bloodborne Pathogens
- Compassion Covid-19 Hospitality Training
- Food Allergies and Celiac Disease Training - Chefs and Managers
- Compass Group Cyber Security Awareness
Timeline
Patient Access Representative
Memorial Hermann
09.2023 - Current
Ambulatory Service Representative II
Texas Children Hospital West Campus
09.2022 - 08.2024
Diet Clerk/Diet Clerk Supervisor
Morrison Healthcare Food Services
09.2014 - 07.2022
High School Diploma -
Morton Ranch High School