Summary
Overview
Work History
Education
Skills
watercolor painting , boating, surfing and staying active with family
Timeline
CustomerServiceRepresentative

Stacy Nelson

Prior Lake,MN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Service-focused account representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative

Mondelez International
Savage, MN
07.2018 - 07.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Provided ongoing guest service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Merchandising Associate

Hallmark
Prior Lake, MN
09.2016 - 04.2019
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Substitute Teacher

IDS 719
Prior Lake, MN
09.2011 - 05.2015
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Helped students develop life-long learning skills and good study habits.
  • Supervised lunchroom and recess activities.
  • Provided instruction for students in core subject areas.
  • Assigned, explained and graded homework.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Worked with principal's office on disciplinary and safety issues.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Administered and graded tests and quizzes and reported performance to primary teacher.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Substitute Teacher

ISD 87
Bloomington, IL
05.1999 - 12.2000
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Developed rules and set goals to maintain order in classroom.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Integrated existing and new technology into classroom to help provide creative and fun learning environment.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Case Manager

Rehabilitation Hospital Of Kansas City
Kansas City, MO
10.1992 - 11.1996
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Participated in professional growth programs to support special education improvement efforts.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Developed and implemented transition services plan to facilitate movement from school to activities.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Conducted training for educational staff to properly identify learning disabilities and remediation strategies.

Education

Bachelor of Arts - Sociology

Minnesota State University - Moorhead
Moorhead, MN
08.1984 - 09.1989

Skills

Stock management

undefined

watercolor painting , boating, surfing and staying active with family

We own a surf boat and have a slip on Prior Lake. I enjoy going out with my family on the lake and staying active.

Timeline

Customer Service Representative

Mondelez International
07.2018 - 07.2021

Merchandising Associate

Hallmark
09.2016 - 04.2019

Substitute Teacher

IDS 719
09.2011 - 05.2015

Substitute Teacher

ISD 87
05.1999 - 12.2000

Case Manager

Rehabilitation Hospital Of Kansas City
10.1992 - 11.1996

Bachelor of Arts - Sociology

Minnesota State University - Moorhead
08.1984 - 09.1989

Similar Profiles

CREATE PROFILE
Stacy Nelson