Ashley Patterson
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, Knowledgeable Dispatcher with 13 years of experience. Adept at checking on field personnel and solving concerns with guests and customers.. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in prioritizing calls in a timely manner, working a 2 way radio, and dispatching calls to our employees.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
The Mirage Hotel & Casino
Las Vegas, NV
12.2010 - 07.2024
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to room cleaning or anything in the housekeeping department.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided timely updates to customers regarding their orders or requests.
Convention Worker
ATN staffing
Las Vegas, NV
02.2021 - 02.2024
- Provided customer service to attendees, responding to inquiries and resolving issues.
- Greeted guests upon arrival and directed them to registration area.
- Handled registration process for participants, including collecting payments.
- Prepared badges, lanyards, name tags, signs, banners and other printed materials for conventions.
- Worked closely with other staff members to ensure smooth operations during conventions.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Assisted in setting up and tearing down of event equipment.
- Ensured that all areas used by attendees were kept clean and organized at all times.
Customer Service
Old Navy
Las Vegas, NV
08.2009 - 05.2011
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers promptly and responded to questions.
- Scanned items and checked pricing on cash register for accuracy.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV06-2009
Skills
- Typing 35-40 WPM
- Phones Multiple lines
- Strong Work Ethic
- Flexible Schedule
- Teamwork and Collaboration
- Cash Handling
- Multitasking
- Effective Communication
- Customer Service
- Employee Training
- Microsoft Excel
Certification
- Recognized for top performance within MGM Resorts for Water Management initiative.
- Excellent feedback from Housekeeping Assistant Executives regarding Customer Service Excellence.
- Gold achievement certificate for providing exemplary customer service.
Timeline
Convention Worker
ATN staffing
02.2021 - 02.2024
Dispatcher/Customer Service
The Mirage Hotel & Casino
12.2010 - 07.2024
Customer Service
Old Navy
08.2009 - 05.2011
High School Diploma -
Palo Verde High School