Summary
Overview
Work History
Education
Skills
Leadership skills
Timeline
Generic

Stacy Norman

Albuquerque,NM

Summary

Efficient team member with strong customer service skills and proven ability to juggle multiple responsibilities. Strives to ensure every customer interaction is positive and leaves a lasting impression.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

NM Pain Center
Albuquerque, NM
09.2024 - 03.2025
  • Greeted customers warmly and made them feel welcome.
  • did post procedure calls to patients
  • Handled sensitive information in a confidential manner.
  • verified insurance and collected payments
  • Scheduled and confirmed appointments for clients and staff.

Front Desk Receptionist

Couseling World
Albuquerque, NM
01.2024 - 05.2024
  • Managed the front desk operations including answering phones
  • scheduling appointments, and directing inquiries.
  • answered incoming calls promptly and professionally while managing multiple lines at once.
  • Pulled appointments for next day for all providers.
  • worked with clients within the justice system and preformed drug screen collections for female clients and sent to lab to be tested.

Front Desk Receptionist

Simplistic Medical
Albuquerque, NM
09.2022 - 12.2022
  • Receive patients at the front desk by greeting them, have them fill out the appropriate paperwork, answered phones, taking messages as needed.
  • verified insurance and copay amounts. made patient charts as need
  • Provided administrative support including photocopying, faxing, and filing.

Administrative Assistant

Duke City Accounting and Consulting
Albuquerque, NM
03.2021 - 04.2022
  • Greeted and directed visitors at front desk, ensuring a welcoming environment.
  • Screened and forwarded incoming phone calls, documenting messages as necessary.
  • Pulled daily appointments and organized corresponding files for efficient access.
  • Pre-assembled and finalized tax returns, preparing documents for client review.
  • Copied and scanned essential forms and documents for tax return processing.
  • Collected payments for tax returns via credit card, check, or cash, issuing receipts.
  • Filed documents accurately by client name in alphabetical or numerical order.
  • Maintained office supply inventory and reordered items to ensure availability.

Crew Member

Dunkin Donuts & Baskin Robbins
Albuquerque, NM
12.2017 - 11.2019
  • Recorded customer orders and confirmed details to ensure clarity.
  • Maintained high sanitation, health, and safety standards by following industry best practices.
  • Executed side work tasks, including restocking condiments and cleaning refrigeration units.
  • Processed transaction payments, including cash, credit cards, debit cards, and gift cards.

Vocational Intern

Crossroads for Women
Albuquerque, NM
06.2016 - 02.2017
  • Researched and developed comprehensive curriculum to enhance educational programs.
  • Created resource guides for programming to support effective learning.
  • Provided general office assistance to ensure smooth daily operations.
  • Assisted in vocational training and development initiatives for participants.
  • Mentored trainees, fostering skill development and professional growth.
  • Practiced professional communication skills to improve stakeholder interactions.

Appointment Scheduler

Presbyterian Medical Group
Albuquerque, NM
02.2008 - 09.2010
  • Scheduled and confirmed appointments to optimize daily operations.
  • Managed incoming calls, directing them to appropriate staff for efficiency.
  • Delivered exceptional customer service through effective telephone communication and timely follow-ups.

Medical Assistant

Median Healthcare
Lake Forest, CA
01.2007 - 05.2007
  • Conducted patient intake interviews to gather medical information and insurance details.
  • Maintained neat and organized waiting room to enhance patient experience.
  • Greeted each patient warmly and provided desk sheet for efficient sign-in.
  • Adhered to strict HIPAA guidelines in compliance with company policy.

Medical Assistant

Bristol Park Medical Group
Rancho Santa Margarita, CA
07.2004 - 12.2006
  • Accurately conducted insurance verification, pre-certification, and pre-authorization for efficient processing.
  • Performed preliminary physical tests, recording blood pressure, weight, and temperature in patient history.
  • Collected forms and coordinated patient information for billing and insurance processing.
  • Maintained facility's supply levels with essential equipment and instruments.
  • Communicated patient concerns and updates to physicians to enhance treatment efficacy.
  • Contacted pharmacies to manage submission and refill of patient prescriptions.
  • Supported physicians by preparing patients for EKGs, phlebotomy, glucose testing, and pulmonary function tests.

Education

Graduate Certificate - Data Entry/Word Processing

Parks College
Albuquerque, NM
12-1990

Graduate Certificate - Medical Assistant

Marie College
Lake Forest, CA

Skills

  • HIPAA compliance knowledge
  • Microsoft Office proficiency
  • Data entry
  • Office equipment operation
  • Administrative support
  • Telephone etiquette
  • Adaptability and reliability
  • Confidentiality management
  • Tax and medical terminology
  • Client scheduling
  • Inventory management
  • Customer service
  • Cash handling
  • Proficient in Microsoft Office, Google Docs, Zoom, Drake, Sage 50
  • Multitasking skills
  • Active listening
  • Computer proficiency
  • Creative writing

Leadership skills

  • Demonstrates compassion and positive leadership, Development of vocational intern training and professional development, Presenter and Public speaking, Certificate of Graduation from Crossroads for Women

Timeline

Front Desk Receptionist

NM Pain Center
09.2024 - 03.2025

Front Desk Receptionist

Couseling World
01.2024 - 05.2024

Front Desk Receptionist

Simplistic Medical
09.2022 - 12.2022

Administrative Assistant

Duke City Accounting and Consulting
03.2021 - 04.2022

Crew Member

Dunkin Donuts & Baskin Robbins
12.2017 - 11.2019

Vocational Intern

Crossroads for Women
06.2016 - 02.2017

Appointment Scheduler

Presbyterian Medical Group
02.2008 - 09.2010

Medical Assistant

Median Healthcare
01.2007 - 05.2007

Medical Assistant

Bristol Park Medical Group
07.2004 - 12.2006

Graduate Certificate - Data Entry/Word Processing

Parks College

Graduate Certificate - Medical Assistant

Marie College

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