Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Stacy Okruch

Gatesville,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Agent/Office Manager

Farmers Insurance
Gatesville, TX
04.2018 - Current
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures for both personal and commercial insurance.
  • Processed payments received from clients promptly according to established procedures.
  • Responded to customer inquiries and problems to promote great service.
  • Researched insurance plans to find good options for clients' needs.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Collaborated with underwriters to negotiate coverage terms on behalf of clients.

Baker

HEB Grocery Store
Gatesville, TX
06.2017 - 04.2018
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Rotated stock as needed to keep freshness intact.

Clerk

Valet Cleaners & Laundry
Gatesville, TX
01.2016 - 01.2018
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Generated daily reports of sales activity for management review.
  • Prepared deposits according to established procedures.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.

Bakery/Deli Department Manager

Walmart
Gatesville, TX
03.2003 - 09.2014
  • Developed and implemented bakery and deli department policies, procedures, standards and objectives.
  • Monitored inventory levels of baked goods and deli products to ensure sufficient stock was maintained.
  • Trained new staff in customer service techniques, food safety regulations and product knowledge.
  • Ordered supplies from vendors to maintain adequate levels of inventory for the bakery and deli department.
  • Established relationships with local vendors to secure competitive pricing on ingredients and supplies.
  • Resolved customer complaints in a timely manner while providing excellent customer service at all times.
  • Ensured all equipment used in the bakery and deli department was properly cleaned and maintained according to health code regulations.

Education

High School Diploma -

Gatesville High School
Gatesville, TX
05-1999

Skills

  • Schedule Management
  • Customer Complaint Resolution
  • Information documentation
  • Strong communication abilities
  • Internet savvy
  • Organizational Skills
  • Recordkeeping proficiency
  • Positive Attitude

Affiliations

  • Volunteer with local Boy Scouts troop.
  • Enjoy going to the beach
  • Yard work with family

Certification

  • Property and Casualty Agent License
  • Life and Health Agent License
  • Commercial Lines Agent

References

References available upon request.

Timeline

Agent/Office Manager

Farmers Insurance
04.2018 - Current

Baker

HEB Grocery Store
06.2017 - 04.2018

Clerk

Valet Cleaners & Laundry
01.2016 - 01.2018

Bakery/Deli Department Manager

Walmart
03.2003 - 09.2014

High School Diploma -

Gatesville High School

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Stacy Okruch