Years of healthcare management experience
STACY OLEA MT(ASCP), CRHCP, FACHE
Ellensburg,WA
Summary
Accomplished healthcare executive with a proven track record at rural and community hospitals, The Joint Commission, and Banner Health, adept in strategic planning and fostering strong relationships. Spearheaded initiatives that enhanced patient access and care, achieving over 4,600 patient visits in a new clinic's first year. Renowned for innovative leadership and effective decision-making, excelling in public speaking and team-building.
Overview
24
24
3
3
Certification
Work History
Chief of Clinic Operations
Kittitas Valley Healthcare
Ellensburg, Washington
04.2022 - Current
- Direct operations and devise strategic plans for 13 KVH medical clinics.
- Developed an environment promoting nurses to efficiently manage several clinics using triage message pools.
- Coordinated initiatives for enhancing patient communication and triage processes.
- Facilitated professional growth by promoting role-specific certifications.
- Launched consistent educational sessions and All-Staff meetings across all clinics.
- Developed a Rapid Access clinic that increased access for our patients, resulting in service to over 4,600 patients in its first year.
- Lowering staff turnover with innovative schedules and working solutions.
- Transforming the primary care framework to improve access for patients, and the work environment for providers.
Director of Diagnostic Services
Kittitas Valley Healthcare
Ellensburg, Washington
11.2016 - 04.2022
- Administrative and technical oversight of the Laboratory Department, Point-of-Care Testing programs, and administrative oversight of the Imaging Department.
- Designed and directed the enlargement and redesign of laboratory facilities.
- Commenced planning for the inclusion of a second CT, a new MRI scanner, and an extra ultrasound room in the imaging department.
- Revised scheduling plans to enhance staff coverage for the outpatient draw center and lessen per diem dependence.
- Created and implemented a competency and quality programs.
- Drafted Department Lead and Lab Assistant job descriptions, facilitating career advancement within the team.
- Collaborated with providers to develop interventional radiology services and a vascular laboratory.
- Collaborated with Cerner on implementing Cerner Community Works across departments and scheduling.
- Accomplished initial CT inspection by Department of Health.
- Shifted laboratory compliance from Department of Health inspections to securing Joint Commission accreditation.
Executive Director: Laboratory Accreditation Program
The Joint Commission
Oakbrook Terrace, Illinois
06.2014 - 01.2017
- Managed budget, strategy, and performance of Laboratory Accreditation Program and Patient Blood Management Certification.
- Enhanced program exposure by presenting at industry conferences.
- Addressed RFP submissions and maintained communication with prospects.
- Created solutions to aid organizations in obtaining accreditation.
- Launched a new advertising campaign alongside creating sales plans.
- Led the Strategic Business Unit, the Laboratory Administrative Advisory Council, and the Lab Professional and Technical Advisory Committee, and was the secondary contact for CMS for laboratory accreditation issues.
- Applied robust improvement tools to enhance efficiency in project work.
Field Director: Laboratory and Ambulatory Program
The Joint Commission
Oakbrook Terrace, Illinois
08.2011 - 05.2014
- Directed operations of the Laboratory and Ambulatory Surveyor cadre.
- Developed and implemented a Preceptor Program and the 2014 education program.
- Redesigned the New Field Representative Orientation and Laboratory Core Curriculums.
- Worked with CMS on deeming applications, validation survey results, imaging standards, and other projects as needed.
- Designed instructional materials on laboratory personnel qualifications and IQCP for institutional use.
- Represented The Joint Commission at various national meetings and educational webinars.
- Applied robust process improvement tools in both routine tasks and projects, and trained surveyors on how to include RPI in the survey process.
Director, Laboratory, the Sleep Wellness Center, and the Center for Aesthetic Surgery
Island Hospital
Anacortes, Washington
06.2006 - 07.2011
- Oversaw daily operations of the Laboratory, Sleep Center, and Aesthetic and Hand Surgery Center.
- Enhanced profitability by integrating a monitoring service, offering same-day results in the Drug Screen Collection initiative, and converting several outside clinics to our services.
- Created an efficient, spacious 2100 square foot lab utilizing lean methodology.
- Enhanced clinic growth by aligning with new Medical Directors.
- Created and executed POCT systems at new physician clinics.
- Used LEAN techniques to redesign workflow and processes that have decreased turnaround times in the laboratory.
Diagnostic Manager, Ogallala Community Hospital
Banner Health
Ogallala, Nebraska
06.2003 - 06.2006
- Oversaw Diagnostic Services encompassing Laboratory and Diagnostic Imaging, and was involved in developing and mapping the Strategic Plan for Ogallala Community Hospital.
- Managed Infection Control and Employee Health program operations, improving workflows in both departments.
- The only non-senior leadership employee taking administrative calls once every five weeks.
- Acquired new laboratory equipment resulting in $30,000 annual savings.
- Pioneered the use of the 5 Pillars from Studer for organizing department meeting agendas in Ogallala.
- Improved employee satisfaction by designing new schedules, computerizing standard forms, and applying lean principles to workflows.
Technical Supervisor Laboratory, Banner Desert Medical Center
Banner Health
Mesa, Arizona
06.2000 - 06.2003
- Oversaw laboratory management with active participation in multi-disciplinary team discussions, including the lab in Page, Arizona.
- Handled responsibility for drafting monthly variance reports.
- Led the planning and execution of laboratory expansion, involving both new construction and renovation phases.
- Collaborated with physicians and departments to launch the Banner Health Children’s Hospital and Pediatric Emergency Room.
- Achieved quicker turnaround and improved service quality through LEAN methodology.
- Designed and instituted a Technical Career Ladder, enhancing employee satisfaction.
Tech Coordinator and MT for Banner Laboratories
Banner Health and Laboratory Sciences of Arizona
03.1996 - 06.2000
- Technical Coordinator of the Blood Bank for DSMC.
- Medical Technologist for DSMC hospital lab and Sonora Quest reference lab.
Education
MBA - Business Administration
Arizona State University
Tempe, AZBS - Clinical Laboratory Science
Arizona State University
Tempe, AZSkills
- Strong Interpersonal Skills
- Strategic planning and execution
- Effective decision-making
- Innovative and visionary
- Relationship and team-building
- Collaborative
- Resiliency
- Adaptability
- Executive presence
- Approachable leader
- Public speaking
Certification
- CRHCP, 01/23
- FACHE, 01/08
- MT(ASCP), 01/96
Affiliations
- Court Appointed Special Advocate
- 4H Leader and Certified Trainer
Timeline
Chief of Clinic Operations
Kittitas Valley Healthcare
04.2022 - Current
Director of Diagnostic Services
Kittitas Valley Healthcare
11.2016 - 04.2022
Executive Director: Laboratory Accreditation Program
The Joint Commission
06.2014 - 01.2017
Field Director: Laboratory and Ambulatory Program
The Joint Commission
08.2011 - 05.2014
Director, Laboratory, the Sleep Wellness Center, and the Center for Aesthetic Surgery
Island Hospital
06.2006 - 07.2011
Diagnostic Manager, Ogallala Community Hospital
Banner Health
06.2003 - 06.2006
Technical Supervisor Laboratory, Banner Desert Medical Center
Banner Health
06.2000 - 06.2003
Tech Coordinator and MT for Banner Laboratories
Banner Health and Laboratory Sciences of Arizona
03.1996 - 06.2000
- CRHCP, 01/23
- FACHE, 01/08
- MT(ASCP), 01/96
MBA - Business Administration
Arizona State University
BS - Clinical Laboratory Science
Arizona State University
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