Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Stacy Oliver

Suisun,CA

Summary

Dynamic Case Manager with a proven track record at No Barriers, adept at problem-solving and client advocacy. Enhanced client independence through tailored interventions and effective communication, achieving significant improvements in behavioral outcomes. Skilled in case documentation and crisis management, fostering collaborative relationships to ensure comprehensive support for diverse populations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Case Manager

No Barriers
04.2017 - Current
  • Participated in developing treatment plans and interventions.
  • Enhanced client independence through targeted skills training in areas such as self-care, communication, and socialization.
  • Identified opportunities for service delivery improvement by conducting regular program evaluations and implementing necessary changes.
  • Increased client engagement, utilizing positive reinforcement techniques and motivational strategies.
  • Promoted a collaborative approach by involving clients'' families in the development of behavior support plans tailored to their unique circumstances.
  • Developed strong rapport with clients, fostering trust and open communication throughout the therapeutic process.
  • assist consumers with developmental disabilities, with daily (IPP) goals.
  • assisted with community outings, budgeting, academic and social skills, nutrition, safety awareness, job search and volunteer work
  • Designed visual schedules and prompts that supported clients' daily routines and increased their ability to navigate transitions successfully.
  • Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
  • Improved behavioral outcomes by implementing evidence-based interventions and strategies.
  • Managed caseloads efficiently, ensuring timely completion of assessments, treatment plans and progress reports in accordance with professional standards.
  • Provided specific interventions and support to specialty population.
  • Collaborated with multidisciplinary teams to develop comprehensive intervention plans for optimal results.
  • Reduced challenging behaviors with individualized assessments and targeted interventions.
  • Supported clients in achieving personal goals, employing customized skill-building activities based on individual needs and preferences.
  • Served as a liaison between school personnel, therapists, and families to ensure seamless coordination of services for students receiving

Home Health Aide

Addus Home Health Care
04.2017 - 04.2018
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Case Manager

Omelagah Inc
06.2013 - 09.2015
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in budgeting, nutrition, housekeeping, and medical appointments.

Casemanager

Fairfield/Suisun Action Council
06.2010 - 06.2013
  • Participated in developing treatment plans and interventions.
  • Enhanced client independence through targeted skills training in areas such as self-care, communication, and socialization.
  • Identified opportunities for service delivery improvement by conducting regular program evaluations and implementing necessary changes.
  • Increased client engagement, utilizing positive reinforcement techniques and motivational strategies.
  • Promoted a collaborative approach by involving clients'' families in the development of behavior support plans tailored to their unique circumstances.
  • Developed strong rapport with clients, fostering trust and open communication throughout the therapeutic process.
  • assist consumers with developmental disabilities, with daily (IPP) goals.
  • assisted with community outings, budgeting, academic and social skills, nutrition, safety awareness, job search and volunteer work
  • Designed visual schedules and prompts that supported clients' daily routines and increased their ability to navigate transitions successfully.
  • Provided interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
  • Improved behavioral outcomes by implementing evidence-based interventions and strategies.
  • Managed caseloads efficiently, ensuring timely completion of assessments, treatment plans and progress reports in accordance with professional standards.
  • Provided specific interventions and support to specialty population.
  • Collaborated with multidisciplinary teams to develop comprehensive intervention plans for optimal results.
  • Reduced challenging behaviors with individualized assessments and targeted interventions.
  • Supported clients in achieving personal goals, employing customized skill-building activities based on individual needs and preferences.
  • Served as a liaison between school personnel, therapists, and families to ensure seamless coordination of services for students receiving

Education

Bachelor Degree - Human Services

University of Phoenix
Fairfield, CA
08-2013

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Conflict resolution
  • Clear communication
  • Individualized counseling
  • Home visits and inspections
  • Positive attitude
  • Decision-making
  • Client advocacy
  • Critical thinking

Accomplishments

  • Achieved obtaining housing through effectively helping with, helping veteran clients with filling out applications .

Certification

cpr/first aid

Languages

English
Full Professional

Timeline

Case Manager

No Barriers
04.2017 - Current

Home Health Aide

Addus Home Health Care
04.2017 - 04.2018

Case Manager

Omelagah Inc
06.2013 - 09.2015

Casemanager

Fairfield/Suisun Action Council
06.2010 - 06.2013

Bachelor Degree - Human Services

University of Phoenix

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