Summary
Education
Overview
Work History
Skills
Timeline
Generic

Stacy O”Neil

Clover,SC

Summary

Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Education

High School Diploma -

Hudson Senior High School
Hudson Fla
06.1991

Overview

37
37
years of professional experience

Work History

Department Supervisor

Lowes Home Improvment
06.2020 - 06.2023
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 17 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns and refunds.
  • Trained17 new employees on overall company and department specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw daily operational performance of Pro and Tool Rental and Lumber team.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Opened and closed store on assigned days per week by counting registers, making deposits and storing and filing all daily paperwork.

Senior Certified Bank Teller

Bank Of America
01.1999 - 07.2018
  • Identified potential needs through observation, questioning and listening.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Provided customers with appropriate literature on banking products and services.
  • Received car loan, home loan and other payments and posted to accounts.
  • Investigated and promptly resolved issues with patron accounts.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Received loan and utility payments, sending funds to correct destinations.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Calculated fees due, interest and change for customer transactions.
  • Wrote and distributed customer correspondence.

Department Manager

Winn Dixie Supermarket
01.1989 - 06.2003
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Store Manager

Claire’s Boutique
04.1992 - 06.1994
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Assistant Manager

Lowes Home Improvment
06.2023 - Current
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 17 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns and refunds.
  • Trained17 new employees on overall company and department specific policies and procedures.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw daily operational performance of Pro and Tool Rental and Lumber team.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Opened and closed store on assigned days per week by counting registers, making deposits and storing and filing all daily paperwork.

Skills

  • Recruitment and Training
  • Employee Coaching and Motivation
  • POS Systems Operations
  • Verbal and Written Communication
  • Staff Hiring and Retention
  • Handling Complaints and Inquiries
  • Cash Handling and Reconciliation
  • Merchandise Promotion and Display
  • Retail Management
  • Reporting and Performance Analysis
  • Store Layouts
  • Stock Management
  • Team Supervision
  • Administration and Reporting
  • Performance Management
  • Process and Procedure Development
  • Scheduling and Coordinating
  • Returns and Refunds
  • Coaching and Mentoring
  • Training and Development
  • Customer Service
  • Managing Operations and Efficiency
  • Resolving Operational Issues

Timeline

Assistant Manager

Lowes Home Improvment
06.2023 - Current

Department Supervisor

Lowes Home Improvment
06.2020 - 06.2023

Senior Certified Bank Teller

Bank Of America
01.1999 - 07.2018

Store Manager

Claire’s Boutique
04.1992 - 06.1994

Department Manager

Winn Dixie Supermarket
01.1989 - 06.2003

High School Diploma -

Hudson Senior High School

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Stacy O”Neil