Stacy O’Reilly
Summary
Experienced leader with a proven track record of driving guest satisfaction scores and successfully turning around struggling properties. Led teams at renowned hospitality brands including Hilton, Marriott, IHG, and Hyatt as a Hospitality Manager, gaining comprehensive knowledge of brand platforms and operating systems. A professional with a strong background in overseeing multiple locations and achieving operational success. Skilled in strategic planning, team leadership, and maximizing efficiency. Recognized for adaptability and fostering a collaborative environment that consistently delivers high results. Demonstrates exceptional problem-solving abilities and effective communication skills.
Overview
24
24
years of professional experience
Work History
Area General Manager
Hyatt Place Portland Old Port and The Docent’s Collection
09.2023 - Current
- Responsible for all hotel operations efforts for both branded and independent luxury properties in Portland Maine
- Direct oversight of The Docents Collection General Manager and implementation of new CRM and additional units under construction
- Planned renovation of guest rooms and public areas of Hyatt Place within first year
- Implemented training and culture changes to pull hotel out of potential FIP failure status and improving core metrics scores to above brand average within first 6 months
- Create and hold department heads accountable to yearly budget expenses and labor
- Developed strong relationships with key stakeholders, ensuring consistent communication and collaboration on business objectives.
Director of Sales and Marketing
Harraseeket Inn
05.2022 - 09.2023
- Responsible for all sales and marketing efforts for an independent luxury property in Freeport Maine
- Increased catering revenue to $1.2 million for 2023, an increase year over year of 35%
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion
- Created, implemented and marketed daily activities for Inn as part of a new resort fee rolled out in August 2023
- Managed all social media channels for Inn including Facebook, Instagram, and hotel website, increasing followers on both channels
- RevPAR and occupancy growth of 8%
General Manager
Hilton Garden Inn
01.2021 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Developed and implemented strategies to increase sales and profitability during pandemic recovery
Hospitality Support Manager
Emerald Hospitality
01.2017 - 01.2021
- Travel to all hotels and brands in portfolio to provide hands on support in any required sales or operational area
- Short term gap coverage for vacant management positions ranging from General Manager, Director of Sales, Food and Beverage and Housekeeping
- Aided in multiple projects including Kipsu guest messaging rollout, weekly tracking, and spearheaded the rollout, training and ongoing support of Birchstreet budgeting platform for full portfolio
- Create and facilitate leadership training for hotel leaders as requested
- Create and deliver personalized action plans for each hotel to increase guest service, operational and financial goals
- Support and reinforce Emerald Hospitality and brand standards and procedures for operations, payroll, hiring, accounting and guest service
General Manager
Embassy Suites Hotel
10.2015 - 12.2016
- Oversee all hotel departments to successfully manage daily operations and achieve financial results as outlined to budget and owner expectations
- Opened new build Embassy Suites hotel on 2/16/16 with 150 rooms and 6,000 square feet meeting space
- Was first GM to present peer led training on problem resolution to full brand based on hotels high scores and award-winning results
General Manager
Embassy Suites Hotel
07.2009 - 10.2015
- Oversee all hotel departments to successfully manage daily operations and achieve financial results as outlined to budget and owner expectations
- Received multiple awards for achieving top 10% of Embassy Suites brand
- Turned around F&B department from a loss to a profit by reorganizing leadership staff and implementing menus and inventory controls
- Kept profit at 20% for remainder of time as GM
- Mentor new GMs in Management Company in preparing budgets, checkbooks and payroll systems as requested by VP
Sales Manager/Director of Sales
Embassy Suites Hotel
01.2007 - 07.2009
- Moved from FOM to group sales manager in January 2007
- Promoted to Director of Sales in November 2007
- Increased sales revenue by developing and implementing effective sales strategies
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front Office Manager
Embassy Suites Hotel
06.2003 - 01.2007
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Guest Service Associate, PM Front Desk Supervisor, Evening Manager
Embassy Suites Hotel
09.2000 - 10.2002
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
Skills
- Leadership and Communication Skills
- Time Management
- Sales and Marketing
- Budgeting expertise
- Catering and Events
- Problem Resolution
- Employee Motivation
- Revenue Management
- Financial Responsibility
- Exceed Guest Expectations
- Multi Brand
- Project Management
- Leads by Example
- Full-Service Experience
- Food and Beverage
- P&L Analysis
Timeline
Area General Manager
Hyatt Place Portland Old Port and The Docent’s Collection
09.2023 - Current
Director of Sales and Marketing
Harraseeket Inn
05.2022 - 09.2023
General Manager
Hilton Garden Inn
01.2021 - 05.2022
Hospitality Support Manager
Emerald Hospitality
01.2017 - 01.2021
General Manager
Embassy Suites Hotel
10.2015 - 12.2016
General Manager
Embassy Suites Hotel
07.2009 - 10.2015
Sales Manager/Director of Sales
Embassy Suites Hotel
01.2007 - 07.2009
Front Office Manager
Embassy Suites Hotel
06.2003 - 01.2007
Guest Service Associate, PM Front Desk Supervisor, Evening Manager
Embassy Suites Hotel
09.2000 - 10.2002
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