Stacy Paimli

Supervisor of Operations

InMoment

Maumee, OH

01.2005 - 11.2023

Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Coordinated with other departments to ensure smooth flow of work processes and communication.
Developed and implemented policies and procedures for efficient workflow.
Ensured compliance with all applicable laws, regulations, and standards.
Maintained accurate records for tracking progress and performance of team members.
Provided training and guidance to team members on operational procedures and best practices.
Monitored employee productivity levels to identify areas for improvement or additional resources needed.
Conducted regular reviews with team members to assess their performance and provide feedback as needed.
Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Collaborated with senior leadership on strategic initiatives related to operations.
Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
Managed budgets associated with projects or initiatives within the department.
Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Created detailed plans for new projects or initiatives involving multiple stakeholders.
Evaluated existing processes regularly for potential optimization opportunities.
Partnered with vendors to negotiate contracts for services related to operations.
Participated in industry-related events and conferences to stay abreast of the latest developments.
Built strong operational teams to meet process and production demands.
Motivated and evaluated personnel for performance improvement and goal achievement.
Addressed customer concerns with suitable solutions.
Managed scheduling, training and inventory control.
Responded to information requests from superiors, providing specific documentation.
Guided employees on understanding and meeting changing customer needs and expectations.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Presented performance and productivity reports to supervisors.
Delivered positive customer experiences by implementing effective quality assurance practices.
Tracked and replenished inventory to maintain par levels.
Improved morale and management communication by creating employee recognition and rewards practices.
Collaborated with team leaders on quality audits.
Planned delivery routing, team workflows, and promotional initiatives.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Produced SOPs to document workplace procedures and optimize productivity through standardization.
Measured and reviewed performance via KPIs and metrics.
Oversaw financial management, budget management, accounting and payroll activities.
Negotiated contracts with vendors and service providers, securing favorable terms.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints or answered customers' questions.
Coordinated with other supervisors, combining group efforts to achieve goals.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Guided employees in handling difficult or complex problems.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Interpreted and explained work procedures and policies to brief staff.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Developed work schedules according to budgets and workloads, covering priority tasks.
Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Recruited, interviewed and selected employees to fill vacant roles.
Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Recommended solutions related to staffing issues and proposed procedural changes to managers.
Researched and prepared reports required by management or governmental agencies.
Computed balances, totals or commissions to support accounting team.
Analyzed financial activities of department to share budgetary input with managers.

Summary

Overview

Work History

Scanner Technician

Supervisor of Operations

Education

High School Diploma -

Skills

Timeline

Scanner Technician

Supervisor of Operations

High School Diploma -

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