Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Paolella

Ewing

Summary

Dynamic operations manager with a strong work ethic and proven track record at Stacy's Cream King. Expert in cost management and personnel oversight, I successfully streamlined processes, enhancing efficiency and boosting customer satisfaction. My commitment to exceptional service and effective communication fosters a positive work environment, driving team success and employee retention.


Highly skilled in organization, data collection and communication.


Proficient with computer and programs needed for organizational tasks

Overview

23
23
years of professional experience

Work History

Owner / Operator

Stacy's Cream King
04.2018 - 04.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Store Manager

Volpe's Cream King
08.2009 - 03.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Camp Childcare Coordinator

YoungLives
08.2008 - 08.2017
  • Streamlined daily operations for better efficiency in childcare routines and scheduling.
  • Managed budgeting and financial planning for the childcare center, contributing to long-term fiscal stability.
  • Facilitated conflict resolution among staff members, resulting in a positive work environment conducive to teamwork and collaboration.
  • Backed up staff by assisting with difficult behavioral situations.
  • Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
  • Built culture-friendly program to help children and parents of diverse backgrounds feel welcome.
  • Developed comprehensive training programs for new hires, improving their skills and confidence in providing quality care services.
  • Maintained detailed records for each child in compliance with state regulations, ensuring all necessary documentation was up-to-date and readily accessible.
  • Verified proper sign-in and sign-out procedures according to optimal security protections for children.

Homeschool Educator

PAOLELLA Lifelong Learning Academy
09.2002 - 08.2014
  • Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
  • Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Established clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
  • Supported social development through group activities such as co-op classes or community service projects within the homeschool community.
  • Implemented hands-on learning activities for improved retention and engagement in subject matter.
  • Utilized educational technology tools to supplement traditional instruction methods for increased learner engagement.
  • Managed record-keeping and documentation requirements, maintaining accurate records of student performance and progress reports.
  • Organized field trips and enrichment activities, enhancing real-world understanding of academic concepts.
  • Enhanced homeschool learning environment by incorporating individualized lesson plans tailored to each student''s needs.
  • Developed comprehensive curriculum covering a broad range of subjects, ensuring students received well-rounded education.
  • Incorporated diverse teaching methods to accommodate various learning styles and abilities among homeschooled students.
  • Continually sought professional development opportunities to stay current in homeschool best practices and educational trends, resulting in enhanced teaching effectiveness.
  • Monitored student progress through regular assessments, adjusting teaching strategies as needed to optimize educational outcomes.
  • Provided one-on-one tutoring support in areas where students struggled, leading to significant improvements in performance.
  • Promoted creative problem-solving by incorporating real-life scenarios and projects into the curriculum.
  • Encouraged independent study habits by providing resources and guidance for self-directed learning opportunities.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Evaluated classical, student-lead and unschooling methodologies for best option.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Researched multiple curricula, methodologies and perspectives as part of educational planning.
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
  • Graded homework, quizzes, classwork and exams to report on progress of student achievements.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Created and developed lesson plans to meet students' academic needs.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Developed and implemented classroom routines to address varying student needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.

Education

Bachelor of Science - Elementary Education / Special Education

West Virginia University
Morgantown, WV

Skills

  • Operations management
  • Documentation and reporting
  • Personnel management
  • Operations oversight
  • Human resources
  • Cost management
  • Vendor negotiation
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Accurate record keeping
  • Document management
  • Time management
  • Verbal and written communication

Timeline

Owner / Operator

Stacy's Cream King
04.2018 - 04.2025

Store Manager

Volpe's Cream King
08.2009 - 03.2018

Camp Childcare Coordinator

YoungLives
08.2008 - 08.2017

Homeschool Educator

PAOLELLA Lifelong Learning Academy
09.2002 - 08.2014

Bachelor of Science - Elementary Education / Special Education

West Virginia University

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Stacy Paolella