Stacy Parker

Work History

Tesla Fort Myers

FORT MYERS, FL

09.2017 - 10.2023

Implemented processes to improve customer satisfaction and retention.
Monitored worker skills and training to correctly delegate assignments for maximum performance.
Assigned and scheduled work of auto service staff handling 50-60+ vehicles per day.
Hired and trained team to maintain and repair Tesla vehicles.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Interviewed prospective employees and provided input to HR on hiring decisions.
Analyzed business performance data and forecasted business results for upper management.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

JM Lexus

Margate, Florida

09.2008 - 03.2017

Operating in all traditional and progressive forms associated with the aforementioned title
Guided department employees on changes from management.
Collaborated with customers to offer solutions to service needs.
Adhered to customer service standards to foster satisfaction and retention.
Motivated and supported employees to maintain low turnover.
Created written estimates and obtained customer consent to proceed.
Hired and trained service department staff to drive performance.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Analyzed business performance data and forecasted business results for upper management.
Proposed or approved modifications to project plans.

Arrigo Dodge Chrysler Jeep RAM West Palm Beach

West Palm Beach, FL

09.2005 - 09.2008

Collaborated with customers to offer solutions to service needs.
Adhered to customer service standards to foster satisfaction and retention.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Hired and trained service department staff to drive performance.
Created employee work schedules to keep shifts properly staffed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Motivated and supported employees to maintain low turnover.
Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Monitored employee performance through key metrics analysis.
Guided department employees on changes from management.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Honda City

Levittown, NY

08.1989 - 09.2005

Adhered to customer service standards to foster satisfaction and retention.
Reviewed inventory levels and ordered supplies to keep products in stock.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Hired and trained service department staff to drive performance.
Created employee work schedules to keep shifts properly staffed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Monitored employee performance through key metrics analysis.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Evaluated individual and team business performance and identified opportunities for improvement.
Created and managed budgets for travel, training and teambuilding activities.