Accomplished Nursing Department Director at Children's Mercy Hospitals and Clinics, renowned for enhancing department efficiency and interdepartmental communication. Expert in project management and team leadership, successfully managing a 42-bed unit. Recognized for promoting a culture of excellence and maximizing employee engagement through strategic coaching and mentoring.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Nursing Department Director
Children's Mercy Hospitals and Clinics
06.2000 - 08.2025
Increased department efficiency by streamlining processes and implementing new technologies, products and changes in medical practice.
Enhanced interdepartmental communication by establishing clear channels and promoting collaboration among medical teams and Providers across the hospital
Oversaw the successful completion of major projects, ensuring they were delivered on time and within budget.
Developed, updated and implemented policies and procedures, serving on numerous committees, taskforces, and focused improvement workshops.
Personnel management, coaching, mentoring, completion of performance evaluations and goal setting, interviewing, hiring and onboarding of a team of 60+ RN's and CNA's
Successfully managed budgets and allocated resources to maximize productivity and profitability of a 42 bed Medical/Surgical unit.
Communication and collaboration with supporting departments across the hospital such as Supply Chain, Social Work, Process Improvement, Accreditation and Regulatory readiness, Infection Prevention and Control, Education, Recruitment and Retention, Human Resources, and numerous others.
Responsible for Quality and Safety, Regulatory and Accreditation standards and adherence at the unit level.
Submission, evaluation and communication of results for NRC Picker Patient Experience data, National database of Quality Indicators, Employee satisfaction surveys, and hospital as well as unit performance metrics and deliverables.
Promoted a culture of excellence within the department by setting high standards for performance and consistently recognizing outstanding achievements.
Led a high-performing team of 6 Core Charge Nurses, providing guidance, coaching, mentorship, and professional development opportunities.
Maximized employee engagement by creating a positive work environment that encouraged growth, innovation, teamwork, and open communication.
Collaborated with executive leadership to develop long-term plans aligned with the organization''s overall mission and vision.
Registered Nurse/Core Charge Nurse
Children's Mercy Hospitals and Clinics
06.1987 - 05.2000
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Education
Master of Science - Healthcare Administration
Walden University
Minneapolis, MN
05-2016
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ
12-2010
Associate of Science - Nursing
Johnson County Community College
Overland Park, KS
05-1987
Skills
Project management
Performance management
Problem-solving abilities
Verbal and written communication
Quality Assurance and Improvement
Team leadership
Decision-making
Coaching and mentoring
Personnel management
Budgeting and forecasting
Accomplishments
FEMA Incident Command Training
LEAN Six Sigma training
Inspire Nurse Leaders-Program completion 2023
The Berry Institute Leadership Training-Program completion 2025
Contributing author in published article in Pediatric Quality and Safety 2019
Annual Anti-Harassment and Positive Employee Relations training
Affiliations
American Organization of Nurse Executives
Certification
ANCC-Certified Pediatric Nurse
ANCC-Nurse Executive-Board Certified
AHA-Pediatric Emergency Assessment, Recognition, and Stabilization