Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessDevelopmentManager

Stacy Perares

Orlando,Florida

Summary

Versatile and dynamic professional with a proven track record at Emirates Airlines, adept in customer service and marketing. Co-managed an IV infusion services business, overseeing operations, marketing, sales, and team management. A strong communicator, team player, and problem-solver, thriving in dynamic environments and always committed to excellence.

Overview

12
12
years of professional experience

Work History

Co-Owner & Business Manager

IVLIV Hydration & Beyond
Altamonte Springs, FL
09.2022 - 08.2024
  • Co-owned and managed an IV infusion service business, handling operations, nurse dispatching, scheduling, and client relations.
  • Developed and executed sales and marketing strategies, leading to increased business visibility and client acquisition.
  • Ensured regulatory compliance, managed financial operations, and recruited/trained staff to maintain high service standards.
  • Provided personalized service to clients, overseeing their in-home and on-site IV therapy needs, ensuring customer satisfaction, and repeat business.

Cabin Crew

Emirates Airlines
Dubai, United Arab Emirates
06.2019 - 09.2022
  • Delivered outstanding customer service on both international and domestic flights, ensuring the safety and comfort of passengers.
  • Conducted pre-flight safety checks, demonstrated safety procedures, and responded to emergency situations, such as medical crises and evacuations.
  • Worked in collaboration with a multicultural team to offer a seamless, exceptional inflight experience.
  • Managed onboard service operations, including meal and beverage service, duty-free sales, and premium-class services.
  • Recognized for exceptional performance, with multiple commendations from passengers and senior crew members.

Administrative Assistant

GAP Studios
Sydney, Australia
03.2019 - 06.2019
  • Provided five-star general customer service to clients, ensuring satisfaction and fostering positive relationships.
  • Scheduled and coordinated sessions and events for all branches of the company in Sydney and Brisbane.
  • Built rapport with clients through effective communication and personalized service.
  • Managed emails, including sending and receiving inquiries, with prompt and professional responses.
  • Utilized upselling techniques to sell packages and products, contributing to company revenue.
  • Handled sales transactions and submitted invoices accurately and efficiently.
  • Managed documents and files, ensuring proper organization and accessibility.
  • I answered numerous phone calls, assisting clients, and providing information as needed.
  • Directed phone calls to the appropriate personnel, ensuring a smooth communication flow within the company.

Receptionist and Front Desk Associate

Princesa Garden Island Resort & Spa
Puerto Princesa City, Philippines
09.2016 - 05.2017
  • Handling guests' reservations and providing useful information.
    Completing registration formalities with confirmed reservations.
    Check room availabilities.
  • Use upselling techniques to sell rooms and also promote other resort services.
  • Coordinate room status with the housekeeping department and also special
  • requests with in-room dining.
  • Notifying housekeeping of all check outs and early check ins and also special requests with in room dining
  • Post all credit charges to guests' folios.
  • Provide information to the guests
  • Return cash received to Finance for safe keeping and revenue
  • Help out with front desk amenities
  • Escort VIPs - Prime Ministers, Presidents and Actors.
  • Welcome and greet guests at the lobby, provided information, understood their concerns and pointed them to the right direction.
  • Handled phone calls and routed them to he appropriate personnel.

Public Relations

City Tourism Department
Palawan, Philippines
10.2012 - 10.2013
  • Ensured friendly and professional welcome to all guests.
  • Accompanied high-profile individuals, including Prime Ministers and Presidents.
  • Managed guest reservations efficiently.
  • Sending out tokens and souvenirs to tourists and guests.
  • Supporting the mission and vision of the city government.
  • Building rapport with guests.

Education

Bachelor of Science - Tourism And Hospitality Management

Palawan State University
Puerto Princesa City, Palawan
04-2018

High School Diploma -

Southville International School & Colleges
Las Piñas City, Manila, Philippines
06-2011

Skills

  • Conflict Resolution Skills
  • Customer service
  • Budget management
  • Marketing
  • Up-selling techniques
  • Shift coordination
  • Networking strategies
  • Cultural sensitivity
  • Company policy adherence
  • Security measures
  • Safety awareness
  • Multilingual proficiency
  • Emergency procedures
  • Reliability and punctuality
  • Initiative-taking

References

References available upon request.

Timeline

Co-Owner & Business Manager

IVLIV Hydration & Beyond
09.2022 - 08.2024

Cabin Crew

Emirates Airlines
06.2019 - 09.2022

Administrative Assistant

GAP Studios
03.2019 - 06.2019

Receptionist and Front Desk Associate

Princesa Garden Island Resort & Spa
09.2016 - 05.2017

Public Relations

City Tourism Department
10.2012 - 10.2013

Bachelor of Science - Tourism And Hospitality Management

Palawan State University

High School Diploma -

Southville International School & Colleges

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Stacy Perares