Stacy Plumley
Duncan,SC
Summary
Resourceful IT Support Specialist with 20 years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Positive, end-user focus on documenting and fielding troublesome hardware and software service requests. Active support for tailored IT deployment and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.
Proud United States Army Veteran.
Overview
17
17
years of professional experience
Work History
IT SUPPORT SPECIALIST
New Wave IT Consulting
Calgary , AB
2014.01 - 2023.11
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
- Implemented security measures to protect data from unauthorized access.
- Assisted colleagues with complex IT problems or inquiries.
- Responded promptly to service requests from staff members.
- Deployed new versions of operating systems across multiple platforms.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Demonstrated advanced product knowledge to solve customer issues.
IT Services Support Specialist
Trommex Technical Services
Calgary , AB
2007.01 - 2014.10
- Provided technical assistance for hardware and software related issues.
- Performed system backups, installed and tested new software applications, and configured user accounts.
- Diagnosed and repaired computer systems, printers, and peripherals.
- Assisted with network installation, configuration, maintenance, and troubleshooting.
- Resolved customer inquiries in a timely manner.
- Monitored network performance to ensure optimal service levels are met.
- Created detailed documentation of IT services support procedures.
- Installed desktop computers, laptops, monitors, printers, scanners as required by users.
- Implemented security measures to protect data from unauthorized access or modification.
- Maintained inventory of all technology resources including hardware and software licenses.
Education
Associated degree in Electronics and Computer Technology -
DEVRY INSTITUTE
Skills
- HARDWARE TROUBLESHOOTING
- TIME MANAGEMENT
- SOFTWARE TROUBLESHOOTING
- TEAM WORK
- COMMUNICATIONS
- WINDOWS SERVER/PC
- MAC OS SUPPORT
- ACTIVE DIRECTORY
- NETWORK MANAGEMENT
- OFFICE 365 MANAGMENT
- PROBLEM SOLVING
- TECHNICAL SUPPORT
- HARDWARE UPGRADES
- DATA RECOVERY
- TECHNICAL TROUBLESHOOTING
- AZURE
- FIREWALL
- BACKUP SOLUTIONS
Past Client Industries
- Medical Offices
- Interior Design
- Event Planners
- Printing Companies
- Not-For-Profits
- Small Business
- Large Oil and Gas Corporations
- Educational Institutions
References
References available upon request.
Timeline
IT SUPPORT SPECIALIST
New Wave IT Consulting
2014.01 - 2023.11
IT Services Support Specialist
Trommex Technical Services
2007.01 - 2014.10
Associated degree in Electronics and Computer Technology -
DEVRY INSTITUTE
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