STACY Polk

Unit Secretarial Duties, Input Orders, Answer Phone, and Call Lights, Make Copies and Admit patients other Secretarial Duties.

• Assembled and maintained patient medical records and other documents related to patient care.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Assisted with processing patient admissions, transfers and discharges.
• Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
• Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
• Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
• Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
• Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
• Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
• Provided concierge service to assist patients and families and direct them to available resources.
• Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
• Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
• Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
• Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.

• Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
• Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
• Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Maintained a safe and nurturing environment by adhering to state regulations and implementing consistent routines for care.
• Improved overall classroom management by implementing positive reinforcement strategies and establishing clear expectations for behavior.
• Applied play-based strategies to provide diverse approaches to learning.
• Participated in ongoing professional development to stay current with best practices in early childhood education.
• Contributed to team meetings focused on enhancing program quality through continuous improvement initiatives.
• Integrated sensory experiences into daily routine to enhance cognitive exploration opportunities for young learners.
• Promoted early literacy development through storytelling, songs, and guided reading activities.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Collaborated with colleagues to develop a comprehensive curriculum that addressed all developmental domains for infants and toddlers.
• Enhanced learning experiences by incorporating play-based and age-appropriate activities into daily lesson plans.
• Assisted in the assessment of student progress through observation, documentation, and targeted interventions when needed.
• Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
• Encouraged social-emotional growth through interactive games, role-playing scenarios, and group activities.
• Supported individualized learning needs by adapting teaching methods to suit various learning styles and abilities.
• Developed strong relationships with parents, fostering trust and collaboration in supporting their child''s development.
• Coordinated special events such as field trips or family engagement days to strengthen bonds within the school community.
• Implemented creative art projects that stimulated fine motor skill development while also allowing for personal expression among students.
• Facilitated healthy habits by promoting proper hygiene practices like handwashing throughout the day.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained tidy environment to comply with cleanliness and sanitation standards.
• Gathered materials and resources to prepare for lessons and activities.
• Assisted in preparation of meals and snacks to provide children with proper nutrition.
• Implemented curriculum to enhance classes with learning-focused activities.
• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
• Established positive relationships with students and families.
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
• Implemented age-appropriate curricula to meet needs of young learners.
• Supported students in developing self-esteem and self-confidence.
• Guided students to develop social, emotional and physical skills.

• Provided life-saving assistance through timely delivery of pre-arrival instructions to callers in medical emergencies.
• Continuously updated knowledge of local geography, enabling efficient routing of emergency personnel to incident locations.
• Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
• Utilized advanced computer-aided dispatch systems for accurate call processing and information dissemination to responding units.
• Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
• Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
• Increased caller satisfaction with empathetic listening and effective problem-solving skills.
• Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
• Collaborated with law enforcement agencies for coordinated response efforts during criminal incidents or investigations.
• Assisted in the development of training materials for new 911 operators, promoting consistent quality standards across the team.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
• Documented prisoner identification, charges and inmate disturbance incidents.
• Reduced inmate altercations through effective communication and conflict resolution strategies.
• Monitored surveillance equipment regularly to identify potential safety hazards or violations within the facility.
• Exercised restraint when necessary while maintaining respect for individual rights during arrestee bookings or disciplinary actions against inmates.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
• Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
• Assembled and maintained patient medical records and other documents related to patient care.
• Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
• Responded to patient call lights to expedite appropriate follow-through.
• Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
• Provided concierge service to assist patients and families and direct them to available resources.

• Patient Care, Vital Signs, Monitor Glucose Testing, Charting, Weights, D/C IV and Foley, Assist Nurses and Physicians, Patient Transport, EKG, Stress Test, Unit Secretarial Duties, Input Orders, Answer Phone, and Call Lights, Make Copies and Admit patients other Secretarial Duties.

• Patient Care, Vital Signs, Monitor Glucose Testing, Charting, Weights, D/C IV and Foley, Assist Nurses and Physicians, Patient Transport, EKG, Stress Test, Unit Secretarial Duties, Input Orders, Answer Phone, and Call Lights, Make Copies and Admit patients other Secretarial Duties.

• Patient Care, Vital Signs, Monitor Glucose Testing, Charting, Weights, D/C IV and Foley, Assist Nurses and Physicians, Patient Transport, EKG, Stress Test, Unit Secretarial Duties, Input Orders, Answer Phone, and Call Lights, Make Copies and Admit patients other Secretarial Duties.