Stacy Porche'
Chicago,IL
Summary
Dedicated Deputy Sheriff offering 21 years of experience in the law enforcement field. Demonstrated success in monitoring public safety through patrol details and during community events. Resourceful worker with a commitment to integrity and honesty. Proven skills in conflict resolution with excellent problem-solving capabilities. Skilled at investigating crimes while identifying and preserving evidence. Eager to apply abilities to dynamic new positions. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Deputy Sheriff
Cook County Department Of Corrections
07.2002 - 09.2023
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Completed detailed reports accurately documenting incidents and actions taken during shifts.
- Documented inmate behavior patterns over time, enabling the identification of trends that may require intervention or support from mental health professionals or case managers.
- Displayed strong decision-making skills in high-pressure situations, effectively prioritizing tasks and responding to emergencies as they arose.
- Conducted security checks of inmates and living areas.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Learned and adapted quickly to new technology and software applications.
- Developed positive rapport with inmates while maintaining professional boundaries, fostering respect and cooperation within the correctional environment.
- Responded promptly to emergencies within the facility, preserving order and minimizing harm to individuals involved.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Managed daily inmate counts accurately to maintain accountability for all individuals housed within the facility.
- Collaborated with fellow deputies to maintain a secure environment for both staff and inmates.
- Maintained a safe and secure environment for visitors during visitation hours, conducting thorough searches and monitoring interactions between inmates and their guests.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Prepared reports to document incidents and violations.
- Interviewed inmates to obtain information and assess needs.
- Observed jail and inmate activity to maintain order and safety of 48 inmates.
Customer Care Representative
Bank One, JP Morgan Chase
01.1998 - 08.2001
- Promptly responded to inquiries and requests from prospective customers.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized CRM software efficiently to manage leads and track client interactions for better follow-up strategies.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Overcame objections using friendly, persuasive strategies.
- Cross-sold credit cards, loans, and other bank products.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Executed wire transfers, stop payments, and account transfers.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12.2026
Skills
- Criminal Law
- Law Enforcement Information Databases
- De-Escalation Techniques
- Search and seizure procedures
- Report Writing
- Weapons training
- Critical Thinking
- Emergency Response
- Multitasking
- Computer Skills
- Multi-Line Telephone Systems
- Warm Calling
- Order Processing
- Customer Service
- Attention to Detail
- Call Center Operations
- Outbound and inbound calls
- Sales expertise
- Upselling and Cross-Selling
- Data Entry
- Team Collaboration
Timeline
Deputy Sheriff
Cook County Department Of Corrections
07.2002 - 09.2023
Customer Care Representative
Bank One, JP Morgan Chase
01.1998 - 08.2001
Bachelor of Science - Business Administration
Southern New Hampshire University
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