Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Stacy Putman

Lead Admitting Receptionist
Ithaca,NY

Summary

Reliable Admitting Clerk with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing up to [Number] patient registrations daily in fast-paced, customer-focused environment. Thorough calculator of pricing, refund processing and schedule organization to provide seamlessly accurate registration process. Dedicated hospital administrative professional proficient in organizing and verifying paperwork and insurance. Strong communication and problem-solving skills with a diligent and detail-oriented nature. Knowledgeable Admitting Clerk with excellent multitasking abilities, a discrete nature and strong computer skills. Well-versed in hospital procedures, scheduling practices and forms. Ready to apply [Number] years of experience and take on a fast-paced new position.

Overview

17
17
years of professional experience
35
35
years of post-secondary education

Work History

Lead Admitting Receptionist

Cayuga Medical Center
Ithaca, NY
07.2019 - Current
  • Verified patient details and insurance coverage and collected co-pays.
  • Registered patients for labs, surgeries and radiology.
  • Reviewed hospital schedule and confirmed arrival times.
  • Received and routed laboratory results to correct clinical staff members.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Associate

Kohls Department Store
Horseheads, NY
11.2017 - 06.2019
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Managed customer relations and customer service through daily communication and interaction.
  • Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
  • Increased customer satisfaction significantly within department.
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Maximized customer interactions by promptly identifying needs and wants.

Restaurant Hostess

Sugar And Spice
Horseheads, NY
11.2017 - 01.2019
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Conducted dining room and server checks to assess readiness for expected customer loads.

Crew Member

Burger King
Watkins Glen, NY
11.2014 - 11.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Worked well with teammates and accepted coaching from management team.

Accounts Payable Clerk

Founders Pavilion
Corning, NY
06.2008 - 06.2012
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained good working relationships with vendors and resolved disputes.
  • Maintained payable shared email inbox and digitized invoices for processing.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Reconciled processed work by verifying entries and comparing system reports to balance numbers.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.

Medical Office Assistant

Guthrie Clinic
Corning, NY
04.1999 - 11.2004
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Received, recorded and filed medical payments by check, cash and credit card.

Education

High School Diploma -

Corning Painted Post West High
Painted Post, NY
09.1986 - 06.2021

Skills

Checking in patients

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Additional Information

I am proficient in Quickbooks and MAS accounting software. I have 30 years Customer service experience. I have knowledge of Microsoft applications.


Timeline

Lead Admitting Receptionist

Cayuga Medical Center
07.2019 - Current

Associate

Kohls Department Store
11.2017 - 06.2019

Restaurant Hostess

Sugar And Spice
11.2017 - 01.2019

Crew Member

Burger King
11.2014 - 11.2016

Accounts Payable Clerk

Founders Pavilion
06.2008 - 06.2012

Medical Office Assistant

Guthrie Clinic
04.1999 - 11.2004

High School Diploma -

Corning Painted Post West High
09.1986 - 06.2021

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Stacy PutmanLead Admitting Receptionist