Stacy Rack
Financial Counselor
Huntsville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Financial Counselor
Southern Cancer Center-Huntsville, AL
Huntsville
1 2023 - Current
- Secured over $500,000 in grant funds for patients
- Assisted over over 125 patients to receive free or discounted life saving medications.
- Strong verbal communication skills to communicate with patients and health care team
- People skills to connect emotionally with patients and health care professionals.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools
- Identified healthcare resources and programs for patients unable to meet financial obligations
Wellness Care Coordinator/MA
Acts Retirement-Life Communities
Boca Raton
03.2022 - 01.2023
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Office Manager
Palm Isles / Global Wealth Management / MSPB
West Palm Beach, Florida
05.2019 - 03.2022
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Executive Assistant
TFPS - The Paley Orthopedic & Spine Institute
West Palm Beach, Florida
02.2014 - 05.2019
- Provided administrative tasks establishing that all interactions between doctors and all others are positive and productive
- Served as primary contact for patients, potential patients, and colleagues within healthcare industries
- Developed confidential policies and procedures that improved efficiency and effectiveness for daily operations of institute, resulting in well-organized and competent Institute
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
Office Coordinator
TFPS - Palm Beach Neuroscience Institute
West Palm Beach, Florida
02.2013 - 02.2014
- Provided patient administrative care and coordination by entering new patient demographics as well as current medical issue into NextGen, electronic health records
- Verified and confirmed medical benefits via telephone
- Checked patients-in for scheduled appointments and entered patient follow-up information
- Accomplished various office tasks and functions to ensure office operations always ran smoothly
- Provided front desk management; including ordering supplies and end financial reconciliation.
Education
Associates of Science -
Keiser Career College
West Palm Beach, FL 09.2010 - 05.2012
Graduate - undefined
Pleasantville High School
Pleasantville, NY 09.1984 - 05.1988
Skills
Office Management
Patient Care
EMR Systems
Medical Scheduling
Medical Billing
Insurance Verification
Medical Terminology
Accounts receivable
Customer service
Accounts Payable
Financial Counseling
Certification
BLS/CPR, 01/01/21, 01/01/23
Assessments
- Management & leadership skills: Impact & influence, Proficient, 11/01/22
- Management & leadership skills: Planning & execution, Proficient, 11/01/22
- Work style: Professionalism, Proficient, 05/01/21
- Work style: Reliability, Proficient, 10/01/22
- Office manager, Proficient, 07/01/20
- Administrative assistant/receptionist, Proficient, 12/01/21
- Attention to detail, Proficient, 01/01/22
- Customer service, Proficient, 05/01/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Wellness Care Coordinator/MA
Acts Retirement-Life Communities
03.2022 - 01.2023
Office Manager
Palm Isles / Global Wealth Management / MSPB
05.2019 - 03.2022
Executive Assistant
TFPS - The Paley Orthopedic & Spine Institute
02.2014 - 05.2019
Office Coordinator
TFPS - Palm Beach Neuroscience Institute
02.2013 - 02.2014
Associates of Science -
Keiser Career College
09.2010 - 05.2012
Graduate - undefined
Pleasantville High School
09.1984 - 05.1988
Financial Counselor
Southern Cancer Center-Huntsville, AL
1 2023 - Current