Stacy Radecki
West Seneca
Summary
Dynamic Technical Support Representative with a proven track record at Charter Spectrum, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and enhancing user satisfaction through effective communication and problem-solving skills. Recognized for improving service delivery and fostering team collaboration to address recurring challenges.
Overview
19
19
years of professional experience
Work History
Technical Support Representative
Charter Spectrum
Cheektowaga, NY
06.2022 - Current
- Provided technical assistance to customers via phone and email, ensuring prompt resolution of inquiries.
- Assisted users in troubleshooting software issues using diagnostic tools and remote access applications.
- Documented customer interactions in ticketing system for accurate record-keeping and follow-up actions.
- Collaborated with team members to identify recurring issues and propose solutions for improved service delivery.
Office Manager
Allegant Capital Recovery Services LLC
Lackawanna, NY
09.2015 - 06.2020
- Managed office operations to streamline workflow and improve efficiency.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Coordinated scheduling for meetings, ensuring optimal use of resources.
- Oversaw vendor relationships, negotiating contracts for cost-effective services.
Trainer
McDonald’s
West Seneca, NY
06.2006 - 12.2008
- Provided technical assistance to customers via phone and email, ensuring prompt resolution of inquiries.
- Assisted users in troubleshooting software issues using diagnostic tools and remote access applications.
- Documented customer interactions in ticketing system for accurate record-keeping and follow-up actions.
- Collaborated with team members to identify recurring issues and propose solutions for improved service delivery.
Debt Recovery Specialist
BOC LLC
03.2009 - 03.2014
- Conducted thorough account reviews to identify delinquent accounts for recovery action.
- Facilitated communication with clients to negotiate repayment plans and resolve disputes.
- Implemented effective collection strategies to enhance recovery rates on outstanding debts.
- Analyzed financial documentation to assess debtor capability and improve collection outcomes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
Shift Manager
Mighty Taco
Buffalo, NY
06.2008 - 06.2010
- Supervised daily operations to ensure efficient workflow and timely service delivery.
- Trained and mentored team members on operational best practices and customer service excellence.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain adequate staffing for peak business hours.
- Monitored food safety standards and compliance with health regulations during service periods.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Analyzed sales reports to identify trends and adjust staffing or inventory needs accordingly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
GED -
Riverside Institute of Technology
Buffalo, NYSkills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Call center operations
- Customer service expert
- Customer service
- Issue troubleshooting
- Active listening
- Microsoft outlook
- Network diagnostics
- Customer success management
- User support
- Application support
- Software installation
- Technical issues analysis
- Service support
Timeline
Technical Support Representative
Charter Spectrum
06.2022 - Current
Office Manager
Allegant Capital Recovery Services LLC
09.2015 - 06.2020
Debt Recovery Specialist
BOC LLC
03.2009 - 03.2014
Shift Manager
Mighty Taco
06.2008 - 06.2010
Trainer
McDonald’s
06.2006 - 12.2008
GED -
Riverside Institute of Technology