Stacy Radecki
West Seneca
Summary
Dynamic Technical Support Representative with a proven track record at Charter Spectrum, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and enhancing user satisfaction through effective communication and problem-solving skills. Recognized for improving service delivery and fostering team collaboration to address recurring challenges.
Overview
19
19
years of professional experience
Work History
Technical Support Representative
Charter Spectrum
06.2022 - Current
- Provided technical assistance to customers via phone and email, ensuring prompt resolution of inquiries.
- Assisted users in troubleshooting software issues using diagnostic tools and remote access applications.
- Documented customer interactions in ticketing system for accurate record-keeping and follow-up actions.
- Collaborated with team members to identify recurring issues and propose solutions for improved service delivery.
Office Manager
Allegant Capital Recovery Services LLC
09.2015 - 06.2020
- Managed office operations to streamline workflow and improve efficiency.
- Developed and maintained filing systems to ensure accurate record-keeping.
- Coordinated scheduling for meetings, ensuring optimal use of resources.
- Oversaw vendor relationships, negotiating contracts for cost-effective services.
Trainer
McDonald’s
06.2006 - 12.2008
- Provided technical assistance to customers via phone and email, ensuring prompt resolution of inquiries.
- Assisted users in troubleshooting software issues using diagnostic tools and remote access applications.
- Documented customer interactions in ticketing system for accurate record-keeping and follow-up actions.
- Collaborated with team members to identify recurring issues and propose solutions for improved service delivery.
Debt Recovery Specialist
BOC LLC
03.2009 - 03.2014
- Conducted thorough account reviews to identify delinquent accounts for recovery action.
- Facilitated communication with clients to negotiate repayment plans and resolve disputes.
- Implemented effective collection strategies to enhance recovery rates on outstanding debts.
- Analyzed financial documentation to assess debtor capability and improve collection outcomes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
Shift Manager
Mighty Taco
06.2008 - 06.2010
- Supervised daily operations to ensure efficient workflow and timely service delivery.
- Trained and mentored team members on operational best practices and customer service excellence.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated shift schedules to maintain adequate staffing for peak business hours.
- Monitored food safety standards and compliance with health regulations during service periods.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Analyzed sales reports to identify trends and adjust staffing or inventory needs accordingly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
GED -
Riverside Institute of Technology
Buffalo, NYSkills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Call center operations
- Customer service expert
- Customer service
- Issue troubleshooting
- Active listening
- Microsoft outlook
- Network diagnostics
- Customer success management
- User support
- Application support
- Software installation
- Technical issues analysis
- Service support
Timeline
Technical Support Representative
Charter Spectrum
06.2022 - Current
Office Manager
Allegant Capital Recovery Services LLC
09.2015 - 06.2020
Debt Recovery Specialist
BOC LLC
03.2009 - 03.2014
Shift Manager
Mighty Taco
06.2008 - 06.2010
Trainer
McDonald’s
06.2006 - 12.2008
GED -
Riverside Institute of Technology