Stacy Raheem

• Updated quality control standards, methods and procedures to meet compliance requirements.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Orchestrated and deployed online employee timekeeping program to improve measurements of overtime and employee work hours.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 88 new employees.
• Led payroll production for two (2) locations.
• Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks. Submitted reports on payroll activities.
• Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.

• Build and strengthen relationships across functional leadership areas to keep operational plans interconnected and effective.
• Develop policies and procedures for operational processes to comply with standards and regulations.
• Establish and maintain productive working relationships with staff to resolve operational difficulties and to promote an interdisciplinary, collaborative approach to customer service provision.
• Identify plans and resources required to meet project goals and objectives.
• Review company's strategic plans and developed departmental goals and standards to support vision.
• Assist in grant writing and implementation to increase funds for organization, raising over $275,000 during FY 2020-2021.
• Oversee day-to-day housing/facilities operations by developing and implementing a variety of innovative policies and strategies to foster deep professional relationships with tenants and contractors.
• Maintain database of housing resources, landlords and property management forms and notices.
• Implemented new property management system to track and monitor rental payments for 20 units of affordable housing.
• Conducted home and apartment inspections to identify safety issues and needed repairs.

• Provided administrative support for Director of Family Preservation Services programs, with a focus on data collection and assistance with policies and protocols in relation to referrals for crisis intervention.
• Developed special relationships with Division of Child Protection and Permanency's Resource Development Specialist that helped increased referrals to FPS program, thus increasing overall Level of Service by 30%.
• Ordered supplies and increased efficacy by 15% by implementing tracking sheets to record and document all purchases.
• Identified funding sources to meet needs.
• Assisted grant writers in acquiring data and preparing proposals for over $600 Thousand Dollars in grants.
• Developed and maintained alert system for upcoming deadlines on incoming requests, projects, and events.
• Coordinated team-building initiatives and provided overall support for maintaining organizational culture and employee morale.
• Supported human resources within the office by directing recruiting activities, scheduling interviews and evaluating staff.
• Completed data entry, tracked resume and maintained applicant tracking system.

• Evaluated appropriate funding streams to ensure federal resources are allocated according to contractual agreements (CPS, KINSHIP, NJCK, and WFNJ).
• Collaborated with Division of Child Protection and Permanency resource centers to guarantee childcare subsidies are distributed according to guidelines.
• Developed and automated daily stats report that provided management with key decision-making tools.
• Developed and generated reports through Crystal Reports, generated online methodology flowcharts, as well as helped maintain agency's website, analyzed and created data reports of child care trends in Essex County.
• Conducted interviews and counsel 225 parents on child care resource guidelines and referral options in Essex County, NJ.
• Analyzed and created data reports of child care trends in Essex County to increase access to program offerings for families with children.
• Helped drive 10% increase in customer satisfaction based on customer surveys in 2002.