Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Ralston

Louisville,KY

Summary

Dynamic operations leader with a proven track record at AdaptHealth, excelling in strategic planning and team management. Enhanced employee engagement and retention through innovative training programs, while optimizing resource allocation to boost revenue. Skilled in data analytics and relationship building, driving continuous improvement and operational excellence across multiple locations.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

35
35
years of professional experience

Work History

Director, Regional Operations

AdaptHealth
02.2016 - 09.2025
  • Director for 11 locations in KY and So Indiana with direct leadership for 54 employees.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Optimized inventory management to minimize costs and ensure product availability.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Kept all locations operating via ACHC, HIPPA and Compliance standards.
  • Launched new operating locations, through surveying of potential properties, negotiating leases, coordinating with payors and other vendors needed for a full operating location.

Medical Practice Administrator

Louisville Pulmonary Associates, PSC
03.1997 - 10.2015
  • 8Administrator for a 5 physician, 2 nurse practitioner and 3 location pulmonary practice.
  • Supported physician partners in navigating complex administrative issues, providing essential guidance and expertise to ensure smooth operations.
  • Enhanced employee morale through regular performance evaluations and professional development opportunities.
  • Streamlined patient scheduling by implementing an efficient appointment management system.
  • Managed all aspects of billing and insurance claims, ensuring accurate and timely processing for financial stability.
  • Established robust internal communication channels to keep staff informed about important updates or policy changes affecting their roles within the practice.
  • Collaborated with physicians to develop strategic plans for continued growth and expansion of the practice''s service offerings.
  • Negotiated contracts with vendors, securing cost-effective deals on equipment, supplies, and services vital to the practice''s success.
  • Assisted in recruiting top-quality medical professionals to strengthen the practice''s reputation for excellence.
  • Promoted a culture of continuous improvement by encouraging feedback from both employees and patients on areas needing attention or enhancement.
  • Ensured compliance with all state and federal regulations, maintaining meticulous documentation of policies and procedures.
  • Developed and maintained strong relationships with healthcare providers, facilitating seamless coordination of services.
  • Oversaw inventory management, reducing waste by closely monitoring supplies usage and ordering as needed.
  • Coordinated educational programs for staff members to stay up-to-date on industry best practices and regulatory changes.
  • Increased patient satisfaction by enhancing communication between medical staff and patients.
  • Maintained strict confidentiality in accordance with HIPAA guidelines while managing sensitive patient information throughout various administrative tasks.
  • Improved overall office efficiency with effective delegation of tasks to administrative team members.
  • Fostered an inclusive and welcoming environment for all patients, prioritizing accessibility and accommodation of diverse needs.
  • Ordered all office supplies and kept check on inventory levels.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Provided supervision and management to team of support personnel.
  • Supervised team of 8 office personnel.
  • Developed close working relationships with front office and back office staff.
  • Analyzed and implemented an EMR system from an all paper system for medical records and billing.
  • Oversaw accounting, budgeting, and financial reporting.
  • Created and implemented organizational policies and procedures.
  • Consulted with healthcare professionals on business decisions.
  • Performed all procedural coding (CPT/ICD-9 & ICD-10)
  • Completed Disability Forms and FMLA forms for patients and families.
  • Hold a LMR License in KY (Limited Medical Radiographer) and performed X-ray in the office setting.
  • Performed Vitals, Medical History, ABG, PFT, Oximetry, NIOXX, Alpha 1, PT and INR, in office setting.
  • Scheduled Outpatient testing and obtained necessary Prior Authorizations.
  • Answer multi-line phone system.
  • Credentialed physicians through CMS, KY and IN Medicaid, CAQH, PECOS, NIPPES, along with private insurances.

Billing Specialist and Medical Assistant

Heuser, Brown and DeWeese, PSC
02.1991 - 02.1997
  • Surgical practice with 3 physicians and 1 location.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
  • Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Streamlined billing process efficiency by implementing updated billing system.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with in office surgical procedures (cyst removal, in-grown toenails, hemorrhoids, breast lesions). Performed ultrasound guidance for physician to complete in office procedures.
  • Scheduled outpatient surgeries and obtained prior-authorizations.
  • Analyzed and implemented an EMR system from all paper records.

Education

Certificate - Six Sigma - White Belt

Alison Education
Online
11-2024

No Degree - Certificate in Healthcare Administration

Bellarmine University
Louisville, KY
04-2000

Licensure - Limited Medical Radiology

Kentucky State Radiological Program
Frankfort KY
04-1998

No Degree - Pre-Vet Program

University of Kentucky
Lexington, KY
05-1990

High School Diploma -

Holy Cross High School
Louisville
05-1989

Skills

  • Microsoft Office, Powerpoint, Excel, Teams
  • PowerBI
  • Testsmarter, Airview, Parachute
  • EPIC, Zirmed, Brightree, MicroMD, Aprima, Medical Manager, Medforce, Fastrack, Quickbooks, Oracle, OTL
  • ACHC, CAQH, HIPPA, NPPES, PECOS,
  • Strategic planning
  • Decision-making
  • Operations management
  • Employee development
  • Goal setting
  • Business development
  • Time management
  • Problem-solving
  • Analytical thinking

Timeline

Director, Regional Operations

AdaptHealth
02.2016 - 09.2025

Medical Practice Administrator

Louisville Pulmonary Associates, PSC
03.1997 - 10.2015

Billing Specialist and Medical Assistant

Heuser, Brown and DeWeese, PSC
02.1991 - 02.1997

Certificate - Six Sigma - White Belt

Alison Education

No Degree - Certificate in Healthcare Administration

Bellarmine University

Licensure - Limited Medical Radiology

Kentucky State Radiological Program

No Degree - Pre-Vet Program

University of Kentucky

High School Diploma -

Holy Cross High School

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Stacy Ralston