Summary
Overview
Work History
Education
Skills
Websites
Content creator
Timeline
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Stacy Randolph

Bloomington,MN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Ucare
06.2023 - 02.2024
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.


Customer Service Representative

Tennant Company
05.2022 - 06.2023
  • Educate customers on company products and services
  • Address customer service inquires in a timely and accurate manner
  • Address and resolve customer product complaints empathetically and professionally
  • Navigate multiple software tools (SAP, ESKER,POS, and FSM) to assist internal employees and customers.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant General Manager

Border Foods/ Taco Bell
02.2018 - 12.2020
  • Responsible for the deployment of team members and assigning tasks
  • Provided motivation to the team and informed the crew of our current metrics and goals
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.

Customer Service Representative

Comcast
05.2016 - 02.2018
  • Properly directed inbound calls in the queue to the correct departments
  • Responsible for assisting and answering customer's questions regarding their bills
  • Effectively de-escalated and resolved customer's complaints while retaining the customer relationship.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
  • Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.

Education

Diploma -

Richfield High School
Richfield, MN
06.2015

Skills

  • Microsoft office
  • SAP
  • Management Experience
  • Office Experience
  • Data Entry
  • Phone Etiquette
  • Prioritization
  • Scheduling
  • Call Management
  • POS systems expert
  • Conflict Resolution
  • Microsoft PowerPoint

Websites

Content creator

Inspirational content creator with 2 years of experience writing, filming and editing. Stacysdomain.blog is my website for not only free informative self improvement information but content that has the potential to be life changing. With a mission of assisting people unlock their inner power through realizing and acting on their potential guiding them to a life that they  love. 

Timeline

Customer Service Representative

Ucare
06.2023 - 02.2024

Customer Service Representative

Tennant Company
05.2022 - 06.2023

Assistant General Manager

Border Foods/ Taco Bell
02.2018 - 12.2020

Customer Service Representative

Comcast
05.2016 - 02.2018

Diploma -

Richfield High School

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Stacy Randolph