Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Stacy Reid

Stacy Reid

Administrative Support & Data Entry Specialist
Brevard,NC

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Remote Online Contributor/Rater

Telus International
02.2021 - Current
  • Follow precise guidelines and instructions to ensure consistent and accurate content evaluation
  • Stay up-to-date with changes in guidelines and adapt ratings accordingly
  • Accessing tasks from a computer, evaluating online search results to improve their content and quality, and providing feedback on content found on new products and search engine results
  • Enhancing online experiences by ensuring that users receive high-quality, relevant, and reliable content.

Administrative Assistant

Adams CG, Inc
12.2014 - 01.2021
  • Performed full administrative support to CEO and 15-person recruitment team., prepare documents including correspondence, memos, and emails, data entry, scheduled and coordinate meetings, appointments, and travel arrangements for managers or supervisors, arrange job postings on job boards, log and distribute resumes, administer pre-employment background checks, input employee data and maintain employee files, maintain company websites.

Customer Support Advisor

Mountain 1st Bank & Trust
06.2006 - 12.2014
  • Strong track record for building productive and positive relationships with diverse customers resulting in improved customer retention and loyalty, managed high-volume workload with solid record of success in troubleshooting and problem resolution, interacting with customer base in person, online and on phone, provide detailed information on services and products to customers, research and gathering information needed to close loan process, meeting deadlines, reviewed loan for completeness, identified missing documentation and generated condition lists for applicants.

Education

High School Diploma -

West Henderson High School
Hendersonville
06.1988

Skills

  • High Quality Customer Service Advisor
  • Administrative Support
  • Data Entry Specialist
  • Strong Organizational and Time Management
  • Online chat
  • Database Management
  • Word Processing
  • Accounts Payable and Accounts Receivable
  • Attention to Detail
  • Online Content Evaluation
  • Effective Communication (verbal & written)
  • Microsoft Outlook, Word and Excel
  • Salesforce (CRM)
  • Quickbooks Desktop & QBO
  • Typing 50 wpm
  • Notary Public

Certification

North Carolina Notary Public

  • Commission expires May 2026

Timeline

Remote Online Contributor/Rater

Telus International
02.2021 - Current

Administrative Assistant

Adams CG, Inc
12.2014 - 01.2021

Customer Support Advisor

Mountain 1st Bank & Trust
06.2006 - 12.2014

High School Diploma -

West Henderson High School

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Stacy ReidAdministrative Support & Data Entry Specialist