Stacy Reid
Tukwila,WA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
34
34
years of professional experience
Work History
Assistant Manager, NMLS # 730663
Heritage Bank NW
12.2022 - Current
- Organize/direct operational workflow, audits, certifications, compliance and reporting
- Actively lead, mentor and train staff
- Collaborate with management and HR on staffing, career development, one-on-one coaching, annual reviews and salary increases
- Assist with quarterly business plan/strategies to ensure maximum profitability and manage expense budget for branch
- Maintain highest level of safety and security measures for customers and staff; proactively to prevent robberies
- Community volunteerism.
Wealth Management Client Associate
Bank of America, Merrill Lynch
06.2021 - 12.2022
- Operational and sales support to Financial Advisors including all administrative duties associated with opening, maintenance and correspondence with new and existing clients
- Contributes to advancement of department goals and market initiatives while providing exemplary customer service.
Logo Coordinator
Cutter & Buck
02.2020 - 03.2020
- Worked with customers to ensure accurate, consistent, high quality development (creation) and color-up of embellished logos for corporate and golf teams which were then applied to Cutter & Buck garments
Assistant Branch Manager, NMLS #730663
Sterling Bank/Umpqua Bank
05.2008 - 12.2019
- Responsible for running branch and acting as back up to all staff
- Contributed to the profitability/growth of branch by managing daily activities including opening new accounts and loans
- Acted as resource for all employees for solving problems, helping with complex issues and sensitive customer relation problems
- Ran own teller window as needed, monitored branch cash, balanced daily records as well as provided appropriate training to confirm each staff member balanced at the close of each day
- Ensured the branch was operationally sound and achieved excellent audit scores quarterly/annually
- Administered performance appraisals, coached/mentored staff and confirmed federal regulation compliance training was met
- Facilitated staff meetings, approved time cards, created vacation and time off schedule, hired, promoted, and terminated staff in partnership with branch manager
- Maintained a positive and supportive partnership with other business units in the bank, and acted as security officer to prevent possible robberies and/or controllable losses.
Item Processor II
Sterling Savings Bank
01.2005 - 01.2008
Church Secretary
The Pointe Church
01.2002 - 01.2003
Dispatch Supervisor, Dispatcher, Customer Service Rep. I and II
AT&T Broadband/TCI Cablevision
01.1990 - 01.2000
Education
Business Communications
Edmonds Community College
Lynnwood, WASkills
- Staff Development
- Recruiting and Interviewing
- Operations Management
- Task Delegation
- Customer Relations
- Money Handling
- Policy Enforcement
- Compliance Understanding
- Team Motivation
- Product and Service Knowledge
Personal Information
Title: Assistant Branch Manager
Timeline
Assistant Manager, NMLS # 730663
Heritage Bank NW
12.2022 - Current
Wealth Management Client Associate
Bank of America, Merrill Lynch
06.2021 - 12.2022
Logo Coordinator
Cutter & Buck
02.2020 - 03.2020
Assistant Branch Manager, NMLS #730663
Sterling Bank/Umpqua Bank
05.2008 - 12.2019
Item Processor II
Sterling Savings Bank
01.2005 - 01.2008
Church Secretary
The Pointe Church
01.2002 - 01.2003
Dispatch Supervisor, Dispatcher, Customer Service Rep. I and II
AT&T Broadband/TCI Cablevision
01.1990 - 01.2000
Business Communications
Edmonds Community College
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