Stacy Rice
Oriental,NC
Summary
Organized, dependable, and highly motivated professional with experience in business ownership, office operations, dispatching, scheduling, customer service, and day-to-day coordination. Proven ability to manage multiple priorities, communicate effectively with customers and employees, solve problems, and keep operations running smoothly. Experienced in working independently, coordinating people and schedules, handling administrative responsibilities, and adapting quickly to changing demands. Brings a strong work ethic, attention to detail, reliability, and a hands-on approach to getting the job done.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Southern Girls Cleaning & More
Oriental, North Carolina
11.2019 - Current
- Managed Southern Girls Cleaning & More daily operations and client scheduling.
- Supervised residential and commercial cleaning crews across service locations.
- Trained staff on cleaning methods, safety practices, and company standards.
- Inspected completed work to verify quality and customer requirements.
- Developed service plans for move-out, deep clean, and routine visits.
- Communicated with clients about appointments, special requests, and service changes.
- Handled billing, estimates, and records for Southern Girls Cleaning & More.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Emergency Services and Law Enforcement Telecommunications Dispatcher
Pamlico County Sheriff's Office
Bayboro, NC
08.2010 - 12.2023
- Answered emergency 911, office phone, and radio calls from public and local, state, and federal agencies.
- Assessed call type, identified needed resources, and dispatched law enforcement, rescue, fire, or other units.
- Maintained radio and phone contact with multiple units across agencies, tracked resource times, and requested an added or canceled response.
- Recorded calls in dispatch console as required.
- Built dispatch center employee schedule.
- Accepted, processed, and filed forms and payments for the sheriff's office services, including gun permits.
- Performed notary services for legal documents at sheriff's office.
Detention Officer
Pamlico County Sheriff's Office
Bayboro, NC
08.2004 - 08.2010
- Supervised inmate movements within the jail and during transfers to other facilities, maintaining safety and order.
- Entered and/or updated inmate records with personal and medical information
- Printed inmate documentation forms in compliance with facility requirements, ensuring accurate record-keeping.
- Performed inmate processing
- Fingerprinting of inmates and public parties for background investigations, supporting law enforcement and security protocols.
Daycare Worker / Cook
Reelsboro Christian Daycare
Reelsboro, NC
02.2003 - 08.2004
- Prepared nutritious meals and snacks for children and staff, supporting healthy eating habits
- Follow local and state health and safety guidelines
- Received school-age children from the bus for after-school program
- Oversaw children's play activities, ensuring safety and promoting active engagement
- Provided tutoring services as part of the after-school program
Production Line Worker
Moen Inc
New Bern, NC
09.1998 - 02.2003
- Executed assembly of kitchen and bathroom faucets on production line
- Organized packaging of completed units and sub-units for efficient shipping
- Assessed stock levels at point of use and ensured availability for uninterrupted production
Education
High School Diploma -
Pamlico County High School
Bayboro, NC05-1998
Skills
- Customer Interaction (8 years)
- Dispatch
- Scheduling
- DATA ENTRY
- Document Management
- Records management
- Notary Certified
- Microsoft Excel
- Microsoft Word
- Southern Software
- Telecommunication Skills
- TIME MANAGEMENT
- Technical Skills
- TELECOMMUNICATION
- Time Management
Timeline
Owner/Operator
Southern Girls Cleaning & More
11.2019 - Current
Emergency Services and Law Enforcement Telecommunications Dispatcher
Pamlico County Sheriff's Office
08.2010 - 12.2023
Detention Officer
Pamlico County Sheriff's Office
08.2004 - 08.2010
Daycare Worker / Cook
Reelsboro Christian Daycare
02.2003 - 08.2004
Production Line Worker
Moen Inc
09.1998 - 02.2003
High School Diploma -
Pamlico County High School