Summary
Overview
Work History
Education
Skills
Interests
Work Availability
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Stacy Richards

Port Townsend,WA

Summary

Dynamic Medical Referral Specialist with expertise in health insurance verification and referral coordination at Jefferson Healthcare. Proven track record of enhancing patient satisfaction through effective communication and streamlined processes. Strong problem-solving abilities and a commitment to confidentiality, ensuring seamless transitions in patient care while managing high volumes of referrals efficiently.

Healthcare professional with proven track record in managing patient referrals and coordinating care among various medical providers. Known for strong commitment to improving patient experiences and streamlining referral processes. Valued team player recognized for adaptability and effective collaboration, with key skills in medical terminology and patient care management.

Overview

38
38
years of professional experience

Work History

Medical Referral Specialist

Jefferson Healthcare
01.2000 - 03.2025
  • Scheduled appointments with specialists on behalf of clients.
  • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Built professional relationships with service providers.
  • Obtained prior authorization for Radiology,lab,surgical procedures.
  • Linked families to relevant community support to meet non-medical needs.
  • Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
  • Communicated effectively with medical professionals at various levels within the organization to provide accurate information regarding patient needs and preferences during specialty consultations.
  • Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and sharing best practices for efficient referral management.
  • Assisted in the development of referral guidelines and protocols to ensure consistency across the organization.
  • Collaborated with providers to develop tailored care plans, optimizing patient outcomes.
  • Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
  • Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
  • Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
  • Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
  • Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
  • Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
  • Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
  • Streamlined the referral process for increased accuracy, resulting in a significant reduction of errors and delays.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Office Manager

Jefferson Medical and Pediatric Asssociates
01.1997 - 01.1999
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed close working relationships with front office and back office staff.
  • Completed bi-weekly payroll for 17 employees.

Medical Office Receptionist

Jefferson Medical and Pediatric Associates
10.1995 - 01.1997
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Reviewed and sent medical records to other physicians upon request.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
  • Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
  • Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
  • Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
  • Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
  • Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Shift Supervisor

McDonald's Fast Food Restaurant
04.1987 - 03.1993
  • Demonstrated adaptability and resilience when faced with unexpected challenges or changes in production demands by quickly adjusting priorities and reallocating resources as needed.
  • Enhanced employee morale through regular performance feedback and recognition of achievements.
  • Gathered input from team members during meetings regarding process improvements or suggestions for enhanced teamwork dynamics which led to increased collaboration within the group.
  • Managed shift schedules for optimal staff coverage, reducing overtime costs and maintaining productivity levels.
  • Improved team efficiency by implementing clear communication strategies and workflow procedures.
  • Maintained a safe work environment by ensuring adherence to company safety policies and OSHA regulations.
  • Developed strong working relationships with colleagues at all levels by demonstrating professionalism, integrity, and effective problem-solving abilities.
  • Trained new employees on company procedures, equipment operation, and safety protocols, increasing competence levels across the team.
  • Completed cash and credit card transactions accurately using POS software.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed staff hiring, training and supervision.

Education

Port Townsend High School
Port Townsend, WA

Skills

  • HIPAA regulations knowledge
  • Health insurance verification expertise
  • Efficient appointment management
  • Understanding of healthcare compliance
  • Referral coordination
  • Pre-authorizations
  • Follow-up skills
  • Confidentiality
  • Multitasking Abilities
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Adaptable and flexible
  • Active listening
  • Clinical documentation
  • Self motivation

Interests

  • Gardening
  • Cooking
  • I enjoy helping others and giving back to the community
  • Mindfulness Practices
  • Team Sports
  • Watching Movies and TV Shows
  • Volunteering
  • Fundraising Events
  • Kayaking
  • Camping
  • DIY and Home Improvement
  • I enjoy cooking for friends and family gatherings
  • Road Trips
  • Personal Development and Self-Improvement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you can dream it, you can do it.
Walt Disney

Work Type

Part TimeFull Time

Work Location

RemoteOn-Site

Timeline

Medical Referral Specialist

Jefferson Healthcare
01.2000 - 03.2025

Office Manager

Jefferson Medical and Pediatric Asssociates
01.1997 - 01.1999

Medical Office Receptionist

Jefferson Medical and Pediatric Associates
10.1995 - 01.1997

Shift Supervisor

McDonald's Fast Food Restaurant
04.1987 - 03.1993

Port Townsend High School

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