Stacy Richardson
Oakland,CA
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
9
9
years of professional experience
Work History
Bar Manager
Paradiso
San Leandro, California
12.2024 - Current
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Implemented strategies designed to increase revenue through upselling techniques.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Delegated work to staff, setting priorities and goals.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Restocked beer and liquor regularly and after special events.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
Teleservice Representative
Kaiser Permanente
Vallejo, CA
05.2016 - Current
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Collected and documented caller information, topics discussed and resolutions.
- Maintained and recorded customer information in database.
- Resolved customer complaints by escalating calls to proper department.
- Excelled at maintaining high levels of customer service per company standard.
Bartender
El Patio
Oakland, CA
07.2022 - 12.2024
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Responsible for the prep of cocktails to last the entirety of the week
Bartender
Nidos Backyard
Oakland, Oregon
03.2024 - 12.2024
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Bar Manager
Tupper and Reed
Berkeley, CA
09.2022 - 04.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Bartender
Calaveras Cantina
Oakland, CA
10.2022 - 09.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Barback
Pacific Cocktail Haven (PCH)
San Francisco, CA
12.2021 - 07.2022
- Removed, washed and polished empty glasses, and discarded trash.
- Replenished bar glasses, garnishes and condiments.
- Studied bartenders to learn recipes for different mixed cocktails.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Used POS system to ring up customers and open and close tabs.
- Worked the Christmas pop up Miracle at PCH.
- Maintained bar top upkeep, as well as stock for bartender’s who made 700 cocktails nightly.
- Worked as a hostess at the bar top to engage guest while waiting for cocktails.
- Worked with coworkers to design, create and inspire Christmas decor for the entire bar.
Bartender
The Interval At Long Now
San Francisco, CA
07.2019 - 09.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Participation in ongoing spirits education and trainings.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Created unique cocktails for the bartenders menu section
- Trained new bartenders on drink preparation and upselling techniques.
- Responsible for weekly prep of backup cocktails and garnishes
Skills
- Cocktails and spirits
- Safe serving knowledge
- Suggestive Selling
- Food service
- Service-oriented mindset
- Maintaining a clean bar
- Outstanding customer service
- Maintaining glassware stock
- Anticipating guest needs
Certifications
- RBS
- Servsafe
References
Available upon request
Timeline
Bar Manager
Paradiso
12.2024 - Current
Bartender
Nidos Backyard
03.2024 - 12.2024
Bartender
Calaveras Cantina
10.2022 - 09.2023
Bar Manager
Tupper and Reed
09.2022 - 04.2024
Bartender
El Patio
07.2022 - 12.2024
Barback
Pacific Cocktail Haven (PCH)
12.2021 - 07.2022
Bartender
The Interval At Long Now
07.2019 - 09.2022
Teleservice Representative
Kaiser Permanente
05.2016 - Current