Stacy Roberts
Garden City,MI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making and problem-solving skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Recognized for taking proactive approach to identifying and addressing issues, known for my reliability and adaptability, with a swift capacity to learn and apply new skills.
Overview
19
19
years of professional experience
Work History
Unit Secretary
Corewell Hospital
04.2013 - Current
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Data entry of accurate and detailed Physician orders ranging from medication, lab test requests, radiology, x-ray, and care plans and stat equipment & inventory orders.
- Handling of high reception and foot traffic for Specialty Unit, specializing in Neuro, Ortho, Trauma patients.
- Time Management, Critical Thinking, Common Sense along with a Positive, Patient, and Bright Personality.
Legal Assistant
Social Security Adminstration
05.2023 - 04.2024
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Communicated pertinent information to clients via phone, email, and mail.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
(CERA)COVID Emergency Rental Assistance Specialist
The Information Center
07.2021 - 03.2022
- Followed all company policies and procedures to deliver quality work, in Remote setting.
- Organized and detail-oriented with a strong work ethic.
- Collected, arranged, and input information into database system.
- Strong communication with applicants and landlords in resolving financial relief for their housing needs due to hardship and/or illness.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Unemployment Insurance Examiner
State of Michigan- UIA
05.2020 - 08.2020
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Conducted regular audits of processed claims to identify errors or inconsistencies that may require corrective action or further investigation.
- Improved the accuracy of claims data by regularly updating and maintaining electronic records.
- Participated in ongoing training opportunities to stay current on changes in unemployment policy and legislation, ensuring informed decision-making during examinations.
Medical Office Administrative Assistant
Oakwood Healthcare System
01.2012 - 03.2013
- Supported office staff and operational requirements with administrative tasks.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Received, recorded and filed medical payments by check, cash, and credit card.
Nursing Unit Secretary
Heartland Healthcare Services
05.2006 - 08.2011
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Assisted in maintaining a safe and clean environment for patients, adhering to infection control protocols.
- Participated in unit meetings, offering valuable input on process improvements and patient care initiatives.
- Coordinated transportation services for discharged residents and those long-term residents requiring outpatient appointments when needed, ensuring safe arrivals and returns.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Applied Science - Human Resources Management
Oakland Community College
Highland Lakes, MISkills
- Customer service
- Strong organization
- Phone reception
- Appointment scheduling
- Electronic recordkeeping
- Professional telephone etiquette
- Conflict resolution techniques
- Document management
- Account management/Cash handling
- Computer proficiency
- Critical thinking/Problem-solving
- Data entry/Clerical support
- Time management
Languages
English
Timeline
Legal Assistant
Social Security Adminstration
05.2023 - 04.2024
(CERA)COVID Emergency Rental Assistance Specialist
The Information Center
07.2021 - 03.2022
Unemployment Insurance Examiner
State of Michigan- UIA
05.2020 - 08.2020
Unit Secretary
Corewell Hospital
04.2013 - Current
Medical Office Administrative Assistant
Oakwood Healthcare System
01.2012 - 03.2013
Nursing Unit Secretary
Heartland Healthcare Services
05.2006 - 08.2011
Associate of Applied Science - Human Resources Management
Oakland Community College
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