Stacy Roberts
Lewis Center,Ohio
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
21
21
years of professional experience
Work History
JPMORGAN Chase - Investment Operations Transformation Group
08.2021 - Current
- Working through Monday.com to keep track of projects for the advancement of using AI
- Created a team ordinated newsletter that highlights the accomplishments of those working inside the organization
- Work with teams inside the organization to provide ways that using AI will help reduce the “no joy” work of day to day.
- Work with teams inside of organization to track and update projects
JPMORGAN Chase- GTI Sustained Engineering Change Management
09.2016 - 08.2021
- Responsible for all areas of Change Management for GTI towers.
- Work within the ITSM system in making sure the required processes of GTI are being upheld.
- Provide additional training to sublimate the inside LOB processes that are required from management.
- Work with members of the teams we support to provide guidance and one on one training with process and ITSM system.
- Work with the Problem and Incident team in helping with RCA and support on Incident calls to provide a change perspective.
- Provide support and reporting for all MEPC events.
JPMORGAN Chase - Application Operations-Change Management COE
02.2010 - 09.2016
- In charge of making sure that the Center of Excellence processes are documented and used on a day to day basis. SME of Change Process
- Work within the ITSM system working though changes and scheduling resources to deploy tasks
- Work in a team environment that has produced a 98.99% success rating in the change environment.
- Obtaining the data to provide the analytics to see what changes within our LOB and LOBs we support are following required documented process provided to us from Audit.
JPMORGAN Chase - Infrastructure Support
11.2005 - 01.2010
- Responsible for all aspects of infrastructure management through the change management system of Server, Backup, Storage and Application for Distributed Technology Service.
- Generate Management reports and facilitate daily and weekly meetings to address and resolve issues.
- Subject matter expert in GTI and Enterprise wide process.
Education
Bachelor of Fine Arts - English
Ohio University
01.1998
Skills
- Change management in IT environments
- Quality assurance certification
- Incident response management
- Proficient in HP Service Manager
- ITIL service management knowledge
- ServiceNow support expertise
- Skilled in using Microsoft Office tools
- Agile development practices
- TakeItForward
- Transformational leadership skills
- Skilled in utilizing Mondaycom for team collaboration
- Figma design proficiency
- Proficient in SmartApproval
- Proficient in LLM applications
- Change management
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Active listening
- Problem resolution
Certification
Qualilty Assurance Certified
Timeline
JPMORGAN Chase - Investment Operations Transformation Group
08.2021 - Current
JPMORGAN Chase- GTI Sustained Engineering Change Management
09.2016 - 08.2021
JPMORGAN Chase - Application Operations-Change Management COE
02.2010 - 09.2016
JPMORGAN Chase - Infrastructure Support
11.2005 - 01.2010
Bachelor of Fine Arts - English
Ohio University