STACY ROBERTS
Kingwood
Summary
Compassionate Registered Nurse with a strong background in diverse healthcare settings. Achievements include a 15% reduction in ER overutilization through effective patient navigation and a focus on preventive care compliance. Committed to delivering evidence-based, patient-centered care to optimize outcomes in a dynamic environment.
Overview
17
17
years of professional experience
Work History
Registered Nurse
Preston Memorial Hospital
Preston
04.2024 - Current
- Deliver timely, evidence-based triage over phone and in-clinic settings, assessing urgency and directing patients appropriately.
- Reduced ER overutilization by 15% through effective patient navigation and urgent care alternatives.
- Maintained clinical protocols and documentation in accordance with state scope-of-practice guidelines.
- Monitored chronic disease registries (e.g., diabetes, hypertension) and proactively engaged high-risk patients, increasing preventive care compliance.
- Partner with care teams to develop and implement individualized care plans aligned with HEDIS and value-based care metrics.
- Use EMR tools and analytics to close care gaps, supporting improved outcomes in Medicare and Medicaid populations.
- Oversee safe and accurate administration of vaccines, injectables, and high-risk medications.
- Collaborate with pharmacy and providers to resolve medication discrepancies and ensure continuity of care.
- Manage procurement, tracking, and compliant storage of pharmaceutical samples in a busy primary care clinic.
- Ensure proper documentation and provider education to meet regulatory and ethical standards.
- Develop standardized workflows that reduced sample waste and enhanced inventory oversight.
- Led a team of LPNs, MAs, and administrative staff, improving care coordination and workflow efficiency.
- Played a key role in quality improvement initiatives, achieving measurable gains in patient satisfaction and preventive service delivery.
- Acted as liaison between clinical staff and leadership, fostering communication and accountability.
- Conducted port flushes demonstrating meticulous attention to detail and adherence to safety protocols.
- Provided comprehensive patient education on treatment procedures, medication management, and symptom management, enhancing patient understanding and compliance.
- Assisted healthcare team in bone marrow biopsies, ensuring patient comfort and procedural efficiency.
- Collaborated effectively with multidisciplinary teams to deliver patient-centered care and support positive outcomes.
- Perform vital sign assessments, EKGs, and phlebotomy procedures with precision and efficiency.
- Assist healthcare providers in patient examinations, treatments, and minor surgical procedures, ensuring patient comfort and safety.
- Administer vaccinations and medications according to established protocols, maintaining accurate records of medication administration.
- Conduct patient intake interviews, update medical histories, and accurately document patient information in electronic health records (EHR).
- Coordinate patient referrals to specialists and diagnostic testing facilities, ensuring timely follow-up and continuity of care.
- Provide patient education on preventive care, chronic disease management, and medication adherence, empowering patients to take an active role in their healthcare.
- Collaborate with interdisciplinary healthcare team members to optimize patient outcomes and enhance the quality-of-care delivery.
Certified Clinical Medical Assistant
Preston Memorial Hospital
Preston
09.2020 - Current
- Assisted healthcare professionals with patient examinations and procedures.
- Recorded patient medical histories and vital signs accurately.
- Managed appointment scheduling for optimal patient flow and care.
- Coordinated patient referrals to specialists and other departments.
- Provided education on treatments and wellness to patients and families.
- Maintained cleanliness and organization of medical equipment and supplies.
- Supported administrative tasks including filing and electronic health record management.
- Communicated effectively with patients regarding their needs and concerns.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
Externship
Preston Memorial Hospital
Preston
02.2024 - 03.2024
Orthopedic Technician
West Virginia University Hospital
West Virginia
05.2019 - 09.2020
- Assisted orthopedic surgeons and physicians in the assessment, treatment, and care of patients with musculoskeletal injuries and conditions.
- Applied and removed casts, splints, and braces following physician instructions, ensuring proper alignment and patient comfort.
- Conducted orthopedic procedures such as joint aspiration, wound care, and suture removal with attention to infection control protocols and patient safety.
- Prepared and maintained orthopedic equipment and supplies, ensuring availability and readiness for procedures and patient care.
- Educated patients and families on postoperative care, rehabilitation exercises, and assistive devices, promoting optimal recovery and function.
- Collaborated closely with orthopedic team members, including surgeons, nurses, and physical therapists, to coordinate patient care and facilitate treatment plans.
- Contributed to the development and implementation of departmental protocols and guidelines to improve efficiency and quality of orthopedic services.
Certified clinical Administrative Assistant
Morgantown Orthotic and Prosthetic Center
Morgantown
06.2016 - 05.2019
- Processed insurance claims efficiently to ensure timely customer service.
- Reviewed policy documents for accuracy and compliance with regulations.
- Assisted customers in understanding their insurance coverage options clearly.
- Maintained detailed records of client interactions and claims status updates.
- Collaborated with underwriters to resolve discrepancies in policy applications.
- Educated clients about risk management strategies and insurance benefits.
- Handled customer inquiries and provided solutions to policy-related concerns.
- Reviewed insurance policies to ensure compliance with existing regulations.
Family Support Worker
REM
Morgantown
01.2009 - 01.2019
- Provided emotional support to families navigating challenges and transitions.
- Conducted assessments to identify family needs and strengths.
- Developed individualized plans to address specific family goals.
- Participated in team meetings with social workers, therapists, and probation officers.
Education
REGISTERED NURSING -
WVJC
Morgantown01.2024
MEDICAL ASSISTANT -
WVJC ONLINE
Morgantown01.2016
MEDICAL OFFICE ADMINISTRATION -
WVJC ONLINE
Morgantown01.2016
Skills
- Patient Care
- Clinical Procedures
- Technical Skills
- Communication
- Organization and Time Management
- Critical-Thinking and Problem-Solving
- Adaptability and Flexibility
- Compliance and Safety
- Clinical Triage & Decision-Making
- Population Health & Care Coordination
- EMR Documentation
- Medication Safety & Administration
- Regulatory Compliance
- Leadership & Staff Development
- Quality Improvement & Patient Education
Additional Information
Served as a preceptor or mentor to new nurses or medical assistants, providing guidance and support in their professional development., GOOD CATCH AWARD, 11/01/25, ICARE CHAMPION, 06/01/25
Timeline
Registered Nurse
Preston Memorial Hospital
04.2024 - Current
Externship
Preston Memorial Hospital
02.2024 - 03.2024
Certified Clinical Medical Assistant
Preston Memorial Hospital
09.2020 - Current
Orthopedic Technician
West Virginia University Hospital
05.2019 - 09.2020
Certified clinical Administrative Assistant
Morgantown Orthotic and Prosthetic Center
06.2016 - 05.2019
Family Support Worker
REM
01.2009 - 01.2019
REGISTERED NURSING -
WVJC
MEDICAL ASSISTANT -
WVJC ONLINE
MEDICAL OFFICE ADMINISTRATION -
WVJC ONLINE