Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make meaningful contributions to organizational growth.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Transfer-Utilization Management Coordinator
Department of Veterans Affairs, Veterans Health Administration
09.2018 - 05.2024
Managed eight medical centers Utilization Management, Interfacility Transfer, and Bed Management programs.
Enhanced patient care by efficiently coordinating utilization management processes and reviewing medical records for case appropriateness.
Provides organizational leadership and collaborates with executive partners, managers, and providers to establish strategies and adherence to VA policy and procedures
Successfully received zero recommendations in OIG Survey visits in 2020 and 2023
Prepares monthly performance and management reports and performs quarterly summary presentations
Streamlined efficiencies-Designed and launched standardized audit tools, provider orientations, and electronic documentation templates that increased documentation compliance
Serves on the multiple leadership teams and committees including conducting mock accreditation survey activities
Mentors and train managers and frontline staff to collect, trend, and analyze data on a day-to-day basis to monitor the effectiveness of their clinical and operational processes resulting in improved quality outcomes and patient flow
Serves as the VISN staff Occupational Health Liaison
Developed and executed an Employee Influenza Vaccination Campaign, maximizing the highest percentage of vaccinated employees
Transfer-Utilization Management Coordinator
Department of Veterans Affairs, Veterans Health Administration
09.2018 - 05.2024
Managed eight medical centers Utilization Management, Interfacility Transfer, and Bed Management programs.
Enhanced patient care by efficiently coordinating utilization management processes and reviewing medical records for case appropriateness.
Provides organizational leadership and collaborates with executive partners, managers, and providers to establish strategies and adherence to VA policy and procedures
Successfully received zero recommendations in OIG Survey visits in 2020 and 2023
Prepares monthly performance and management reports and performs quarterly summary presentations
Streamlined efficiencies-Designed and launched standardized audit tools, provider orientations, and electronic documentation templates that increased documentation compliance
Serves on the multiple leadership teams and committees including conducting mock accreditation survey activities
Mentors and train managers and frontline staff to collect, trend, and analyze data on a day-to-day basis to monitor the effectiveness of their clinical and operational processes resulting in improved quality outcomes and patient flow
Serves as the VISN staff Occupational Health Liaison
Developed and executed an Employee Influenza Vaccination Campaign, maximizing the highest percentage of vaccinated employees
Nurse Recruiter
Carl Vinson VA
09.2017 - 09.2018
Managed the recruitment and retention program for the Director of Nursing and deployed effective recruitment strategies
Collaborated with Human Resources regarding the hiring and job classification process
Consulted with hiring managers to understand their needs and develop recruitment strategies to recruit top nurses
Provided Monthly Staffing Reports to Human Resource Service, including Registered Nurse Turnover Rates
Director of Nursing
Hospice Nurse of Georgia
11.2013 - 08.2018
Supervised care services for hospice staff
Evaluated employee performance, provides feedback and coach and discipline staff as needed
Performed home visits, conducted assessments, and developed care plans
Established and maintained positive relationships with government regulators, patients, families, and health care providers
Implemented and managed a new Infection Control and Performance Improvement Program for Outpatient and the Nursing Home
Led cross-functional teams and coordinated with the Executive Leadership and Service Line Departments to evaluate performance improvement activities and to plan new programs
Quality Management Liaison and site representative for Accreditation organizations
Developed action plans to improve performance measures and survey findings
Plans dynamic training on performance measures, infection control, accreditation standards, and team building activities
Serves as the Occupational Health Nurse Liaison, Coordinated and tracked vaccines for patients and employees
1LT, Public Health Nurse
United States Army Reserve
08.2012 - 03.2015
Assisted in activities designed to promote, protect, and restore the health of the military community
Managed and created a database for overdue health readiness to increase unit's health readiness compliance
Assisted Army Recruiter at recruitment fairs and speaking with prospective candidates
Coordinated the Unit Family Readiness Program
Transfer/Utilization Management Coordinator
Atlanta VA Medical Center
02.2000 - 08.2013
Re-designed the Non-VA Care process to deliver cost-effective utilization management strategies
Collaborated with interdisciplinary team members to apply solution-oriented approaches to resolve conflict and work with the Strategic Partners to achieve optimal results
Established relationships with Congressional Offices, Georgia State Veterans Representatives, and community hospitals
Community Home Health Nurse
Faith Staffing Agency
09.2011 - 11.2012
Performed comprehensive health assessment, admissions, treatment, and evaluations on patients
Performed tasks of administering medications and instructing patients/families on illness and disease prevention
Supervised Certified Nurse Assistants and Home Health Aides
Collaborated with individual staff, health care providers, social workers, and therapists to coordinate the patient care
Primary Care Nurse Case Manager
Atlanta VA Medical Center
03.1998 - 02.2000
Responsible for assessing and screening primary care clinic patients and rotating as a Telephone Advice Nurse
Provided outpatient care, treatment, medication administration, and instructions on illness and disease prevention
Collaborated with Providers and the interdisciplinary team to coordinate discharge planning
Supervised LPN and CNA's. Preceptor for student nurses
Managed the daily activities of the primary care clinic
Served as a rotating Charge Nurse
Critical Care Nurse
Atlanta VA Medical Center
10.1996 - 03.1998
Provided care for critically ill patients and provided coverage for the emergency room
Served as a charge nurse and preceptor to new nurses
Responsible for unit level Quality Management unit coordinator and education
Cardiac Procedure Nurse
Brooklyn VA Medical Center
06.1994 - 10.1996
Served a Study Coordinator for the ALLHAT (Hypertension and Lipid Lowering Trial) Research Study, a national clinical trial
Managed the outpatients in the Arrhythmia, Pacemaker, and Cardiac Rehabilitation Clinics
Rotated as the Electrophysiology and Cardiac Catheterization Lab Nurse
Critical Cardiac Care Nurse
Brooklyn VA Medical Center
02.1990 - 06.1994
Provided care for critically ill patients, with emphasis on cardiac population
Served as charge nurse and on the unit's quality improvement
Education
VHA Green Belt Training -
02.2022
VHA Lean Yellow Belt Training -
06.2020
Master of Science - Health Administration
St. Francis University
Joliet, IL
12.2005
Bachelor of Science - Nursing
Wagner College
Staten Island, NY
12.1989
Skills
Process improvement strategies
Project management experience
Documentation accuracy
Case management proficiency
Credentials
MS
RN-BC
CPC
Volunteer Experience
Emergency Response Chair, Delta Sigma Theta Sorority and Mt. Moriah Baptist Church
Mentor, Girls of Excellence Inc.
Clinic Nurse, Health Care Missionary, Kingston, Jamaica, 2001
Parent Volunteer, Girls Scouts of Metro Atlanta
Parent Volunteer, Metro Atlanta Boys and Girls Club-East DeKalb Club
Certification
Certified Professional Coder, American Association of Professional Coders- AAPC, 2000-Current
Certified Professional Utilization Review Nurse, 2007-2014
Instructor: TB Skin Test, Georgia, 2015-2020
VHA Green Belt Training -
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