Stacy Roc
York,SC
Summary
If you are looking for a motivated, hard working individual like myself then the search stops here! I'm a professional with several years of experience offering office support in industry. I'm energetic and a reputable individual possessing strong work ethic, professional demeanor and superb initiative. I have exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
Work History
Admistrative Assistant
SONG AND ASSOCIATES, INC
West Palm Beach, FL
08.2022 - 05.2024
- As an Administrative Assistant I performed many tasks
- My morning tasks as I entered the office were responding to emails, checking inventory, refilling the supplies, emptying the dishwasher, and making the morning coffee.
- I answered incoming calls
- Also, I assisted the architects with any projects using Word or Excel.
- Prepared for meetings throughout the week.
- Set up Lunch and Learns with potential customers for products
- I assisted the Finance manager with filing and other tasks throughout the office, as directed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Receptionist
5Startax
Palm Springs, FL
01.2012 - 05.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Scheduled and confirmed appointments for clients
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to their preparers office.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Community Associate
Regus IWG
Boca Raton, FL
11.2018 - 11.2021
- As a Community Associate, I am the daily point of contact for the business.
- Provided administrative support to the Community Manager in daily operations.
- Advised members on how best to utilize resources available within the community.
- I had to make sure my center was always a professional and inspiring work environment for the customers' experience.
- Answered multiple phone lines with a positive attitude.
- Handled mail and packages, delivering each to our customers.
- Took ownership and had to act decisively to solve problems, making my time count, and deliver incredible results.
- Established positive rapport with clients by responding promptly to inquiries via phone or email.
- Maintained accurate records of all financial transactions related to community programs and initiatives.
Call Center Agent
Early Learning Coalition of Palm Beach County, Inc.
Riviera Beach, FL
07.2015 - 02.2017
- Answered phone calls in a timely manner and help assisted customers with any questions or issues they were having with their case
- Also, I processed school readiness applications customers would fill on the website
- Gave resources and referrals to customers in need of assistance with child care
- I also became a certified Child Care Resource and Referral Specialist during my time of employment.
Administrative Assistant/Receptionist
Northlake Medical Chiropractic
West Palm Beach, FL
03.2012 - 06.2015
- I monitored the entry and exit of visitors by greeting them
- I signed patients in or out
- Handled phone calls and e-mails
- Verified insurance, maintained billing and personal records on behalf of the chiropractor.
Cashier/Customer Service
Walmart Supercenter
Boynton Beach, FL
08.2008 - 03.2012
- Greeted customers, Scanned items and ensured pricing was correct, Bagged items carefully, Clean up checkout area with damp cloth and disinfectant
- Took food stamps or WIC coupons if customer was cashing out with it
- Also took Cash, Credit and/or Debit cards and checks as payment method.
Education
Associates in Business -
Palm Beach State College
Lake Worth, FL05.2007
Diploma -
Santaluces High School
Lantana, FL06.2004
Skills
- 40 WPM
- MICROSOFT OFFICE
- Multi-line Phone Systems
- Scheduling
- Filing
- Data Entry
- Calendar Management
- Office Administration
Additional Information
I am a quick learner, I have excellent verbal skills, communication skills, organized and detail oriented. I have experience with Microsoft office and can type 40 wpm. I am also bilingual. I speak Creole
Assessments
Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity
Personal Information
Willing To Relocate: Anywhere
Affiliations
- I am very skilled in the beauty industry.
References
References available upon request.
Timeline
Admistrative Assistant
SONG AND ASSOCIATES, INC
08.2022 - 05.2024
Community Associate
Regus IWG
11.2018 - 11.2021
Call Center Agent
Early Learning Coalition of Palm Beach County, Inc.
07.2015 - 02.2017
Administrative Assistant/Receptionist
Northlake Medical Chiropractic
03.2012 - 06.2015
Receptionist
5Startax
01.2012 - 05.2024
Cashier/Customer Service
Walmart Supercenter
08.2008 - 03.2012
Associates in Business -
Palm Beach State College
Diploma -
Santaluces High School
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