Stacy Rocheford
Lincoln,NE
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
28
28
years of professional experience
Work History
Administrative Support/receptionist
CHI Health
Omaha, NE
12.1996 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Travel Program Coordinator/staffing Office
CHI Health
Omaha, NE
12.1996 - Current
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Conducted market research to identify trends and potential opportunities for program growth or expansion.
- Provided ongoing direction and leadership for program operations.
- Designed program implementation and maintenance plan.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
Education
Bachelors Of Science - Medical Social Work
University of Nebraska At Lincoln
Lincoln, Nebraska05.2011
Skills
Verbal and written communication
Office administration
Business administration
Customer/Client relations
Performance improvement
Time management
Staff Management
Telephone skills
Travel planning
Administrative support
Transcription and dictation
Expense reporting
Database administration
Documentation and reporting
Travel coordination
Timeline
Administrative Support/receptionist
CHI Health
12.1996 - Current
Travel Program Coordinator/staffing Office
CHI Health
12.1996 - Current
Bachelors Of Science - Medical Social Work
University of Nebraska At Lincoln