Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Stacy Ruger

Pittsburgh,Pennsylvania

Summary

Experienced Technical Product Manager with a proven track record of developing innovative products and delivering exceptional user experiences. Skilled in driving product success through a data-driven, customer-centric, and agile approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Manager

Sure, Inc.
02.2022 - 08.2023
  • Led the development of innovative products, improving internal tools, and accelerating regional expansions within Mastercard's incidental insurance benefits portal by 25%.
  • Reduced project delivery time by 30% through well-prioritized backlog and roadmap management
  • Improved cross-functional collaboration by 20% through the implementation of project management best practices.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Product Manager

Seegrid
02.2020 - 02.2022
  • Managed the full product lifecycle for robotic fleet data analytics software, delivering value to over 200+ enterprise customers
  • Increased customer retention by 25% through continuous product enhancements
  • Reduced project delivery time by 20% through fostering collaboration between cross-functional teams.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Spearheaded collaborative efforts to bring products to market.
  • Liaised with clients to better understand business needs and current market landscape.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.

Agile Product Owner

PNC Bank
01.2019 - 01.2020
  • Developed an end-to-end product strategy that reduced operational costs by 15% through optimizing and automating manual backend bank operations processes
  • Improved project delivery time by 20% through meticulous product roadmap management and Agile sprint facilitation.
  • Attended Agile ceremonies, demos and production proving activities.
  • Broke project into epics and implementable user stories.
  • Interacted with internal stakeholders as voice of customer.
  • Liaised with product team and development team to help break down requirements.
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Communicated project updates to stakeholders at all levels.

Senior Business Systems Analyst

PNC Bank
10.2016 - 01.2019
  • Spearheaded the implementation of advanced recovery language in the Interactive Voice Response (IVR) system, resulting in a 3% reduction in call center customer call volume and annual cost savings of $1M
  • Enhanced customer satisfaction by 15% through comprehensive analysis and assessment of performance and customer/employee experiences.
  • Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
  • Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
  • Improved systems by studying current practices and designing modifications.
  • Pinpointed cost-effective improvements to system components for designated upgrades cycles.

Lead, Customer Success Manager

NoWait App (Yelp)
01.2014 - 07.2016
  • Managed large-scale product launches, including a nationwide implementation that led to a 20% increase in revenue
  • Improved team productivity by 30% through leadership, coaching, training, and process improvement efforts.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Education

Bachelor of Arts - Communications

Pace University
New York, NY
05.2008

Skills

  • Financial Management
  • Software Development
  • Project Management
  • Critical Thinking
  • Business Administration
  • Product Development
  • Stakeholder Relations
  • Data Analytics
  • Startup Experience
  • Gathering Requirements
  • Rollout Coordination
  • SQL, Tableau, Python
  • Strategic Planning
  • Product Definition
  • UX and UI Design
  • KPI Tracking
  • Roadmap Development
  • UI Improvements
  • Client Requirements
  • Acceptance Criteria
  • Product LifeCycle Management
  • Feedback Incorporation
  • Agile Work Processes
  • Launch New Products
  • Backlog Management
  • Team Engagement
  • Sprint Planning
  • User Acceptance Testing (UAT)
  • Agile Methodology
  • Release Planning
  • Customer Feedback
  • Risk Mitigation Planning
  • Scrum Methodology
  • Atlassian JIRA

Certification

  • Certified Scrum Master (CSM), 946938, 09/01/18
  • Certified Product Owner (CSPO), 834775, 03/01/19
  • Pragmatic Marketing, 01/01/21

Personal Information

Title: CSM, CSPO

Timeline

Product Manager

Sure, Inc.
02.2022 - 08.2023

Product Manager

Seegrid
02.2020 - 02.2022

Agile Product Owner

PNC Bank
01.2019 - 01.2020

Senior Business Systems Analyst

PNC Bank
10.2016 - 01.2019

Lead, Customer Success Manager

NoWait App (Yelp)
01.2014 - 07.2016

Bachelor of Arts - Communications

Pace University

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Stacy Ruger