STACY SANTOS
Longmont,CO
Summary
Performance oriented professional with Property Management experience and a decade of experience in promoting the successful completion of projects from start to finish. Accomplished in improving processes and revitalizing systems to maximize efficiency. I pride myself on my ability to work well in fast-moving environments, under pressure, while maintaining a professional and compassionate attitude. Guided by the principles of excellence, integrity, accountability, and dedication.
Overview
11
11
years of professional experience
Work History
Community Manager/Assistant Community Manager
Boulder Housing Partners
06.2019 - Current
- Management of a multisite 8 property 305-unit portfolio comprised of market rate, tax credit, PBV, and affordable projects
- Motivate, engage, and coach a team of 3 specialist to effectively market, lease, and operate at levels while collaborating closely with various departments
- Supervise day-to-day operations in a fast-paced environment with tenant relations, orientating and training new hires, processing/qualifying applicants, and meeting occupancy goals with strategic marketing plans
- Oversee operational aspects while collaborating with internal and external departments (finance, case workers, attorneys, Housing Choice Voucher, Federal/City/County organizations, auditors, investors, etc.)
- Conduct a multi-facet of activities in monitoring several ongoing projects, reports, financial records, and applications at different stages of completion by utilizing analysis skills reviewing documents, organization, and keen eye detail
- Create and deliver timely and accurate financial and operational performance reports to ownership groups that clearly show operational effectiveness, trends, variances, and budget
- Provide guidance and support to clients to prepare and process application documents and verifications with third party verifiers such as background checks, landlord history, income and asset verifications, for the purpose of qualifying and re-certifying while complying with State/Federal regulations, policies, and programs (CHFA, Fair Housing, LIHTC, HUD, BAR, HOME, PBV)
- Ensure a 98% occupancy rate which increases revenue while decreasing financial discrepancies during my bookkeeping
- Produce high quality customer service in stressful situations, and meet strict deadlines; recognized for good working relations with owners, applicants, and colleagues
- Maintain residences in compliance with local, state, and federal guidelines, building codes, and related housing laws
- Supported leasing efforts by clarifying community policies, leasing terms, and pricing structures for prospective rentals
Client Access Resource Specialist
Mental Health Partners
02.2016 - 03.2019
- Provide necessary direction and leadership to ensure a welcoming and customer-friendly front desk including client registration, reception and cashiering, centralized scheduling, financial counseling, and phone center
- Ensure a well-functioning revenue cycle that supports the mission and strategic direction of Mental Health Partners (MHP)
- Direct and participate in responsibility for managing and improving front office functions, including reception/client registration, income verification, fee collection, phone calls (answering and triaging), centralized scheduling, mailroom, deposit data entry and financial counseling
- Participate in the development and implementation of efficient and customer-friendly procedures
- Provide and ensure excellent customer service to clients, visitors, and to employees
- Use systems such as Microsoft Publisher, Microsoft Excel, Adobe Reader, and SmartCare
- Manage internal and external grievances and de-escalate conflict while facilitating teamwork
- Provide clients with current resources available, information, other agency programs, and make referrals to partnering agencies
Office Manager
Acupuncture Health Services
06.2013 - 02.2016
- Manage bookkeeping functions such as charges to client ledgers, balance daily receipts, collect overdue accounts and refer to collections when needed
- Managed budgets, appointment scheduling, and event itineraries and accounts to improve productivity initiatives
- Provide high level customer service; point of contact for any inquires, discrepancies, questions from internal and external parties, including office clients, insurance, and state and federal organizations
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Databases include QuickBooks, Microsoft Excel, Microsoft Outlook, and overseeing business websites: Facebook, Yelp, and Twitter
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving
- Maintain patient records, files, and information, confidential to comply with company policies and HIPAA regulations
- Maintained computer, physical filing systems, calendar and schedules
Education
In Progress
Front Range Community College-
Skills
- Financial Analysis
- Compliance Requirements
- Computer Skills
- Customer Service
- Typing Speed; 55 WPM
- Microsoft Office programs (Word,
- Outlook, Excel, & PowerPoint)
Timeline
Community Manager/Assistant Community Manager
Boulder Housing Partners
06.2019 - Current
Client Access Resource Specialist
Mental Health Partners
02.2016 - 03.2019
Office Manager
Acupuncture Health Services
06.2013 - 02.2016
In Progress
Front Range Community College-
Similar Profiles
CHRISTINA SALAZARCHRISTINA SALAZAR
Regional Property Manager at Boulder Housing PartnersRegional Property Manager at Boulder Housing Partners
Claudia BlancoClaudia Blanco
Public Assistance Eligibility Specialist at Boulder County Housing and Human ServicesPublic Assistance Eligibility Specialist at Boulder County Housing and Human Services
Timothy SnowTimothy Snow
Maintenance Technician II at Boulder County Housing and Human ServicesMaintenance Technician II at Boulder County Housing and Human Services
Tristan BlumreichTristan Blumreich
Longmont Rec Center Climbing Wall Attendant at City of Longmont Recreation CenterLongmont Rec Center Climbing Wall Attendant at City of Longmont Recreation Center
ALEXIS BRODERICKALEXIS BRODERICK
Video Editor (Summer Position) at Mile-Hi Skydiving CenterVideo Editor (Summer Position) at Mile-Hi Skydiving Center