Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stacy Schatow

Lewisville

Summary

Manager with over twenty years of experience in multi-department retail leadership. Proven ability to analyze problems and build effective teams, enhancing staff training and development. Strong customer relations and relationship-building skills contribute to overall business success. Independent decision-making and sound judgment drive positive organizational impact.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Barnes & Noble
07.2023 - Current
  • Conducted performance reviews to evaluate staff progress and establish future development goals.
  • Led planning, implementation, and execution of merchandising and operational initiatives.
  • Provided ongoing training and support to enhance customer engagement levels.
  • Monitored sales trends to inform promotional planning efforts.
  • Ensured friendly service standards by exemplifying expectations and delivering regular coaching.
  • Implemented strategies that boosted sales efficiency and enhanced customer experience.
  • Developed engaging displays to improve visual merchandising across store.
  • Built and maintained positive relationships with cluster support.

Store Manager

Barnes & Noble
03.2005 - 07.2023
  • Delivered profitable store performance aligned with commercial objectives.
  • Ensured consistent service quality through exemplary leadership and ongoing coaching.
  • Trained staff on product knowledge, customer service, and operational processes.
  • Reinforced compelling merchandising strategies to enhance customer engagement.
  • Monitored operations, focusing on inventory management and loss prevention.
  • Managed pricing strategy to align value perception with profitability goals.
  • Analyzed sales data to uncover trends and identify areas for improvement.
  • Executed efficient store operations, optimizing roster and payroll management.

Education

Liberal Arts and General Studies, Introduction to Business

University of Michigan
Ann Arbor, MI

Liberal Arts and General Studies, Introduction to Management, Introduction to Accounting

Macon State College
Macon, GA

Skills

  • Training and Development
  • Customer Engagement
  • Team Leadership
  • Inventory Control
  • Store Operations
  • Strategic planning
  • Mentoring and coaching

Accomplishments

  • Fiscal 2022-2023:
  • 29.29% to total store plan resulting in 109% to SPH goal.
  • 36.56% Comp Sales.
  • Reduced shrink by .91% ending by ensuring operational excellence in all departments and maintaining external theft awareness through ongoing training and development as well as by utilizing Teams to proactively communicate potential threats.
  • Documented and resolved performance issues. Created a merchandising strategy that drove sales by tailoring the selection, discount and displays within my building to ensure buy in of the customer as well as the excitement of the staff. Multiple displays/messages were adapted by area stores generating multi-unit sales.
  • Successfully introduced multiple company initiatives and programs including but not limited to: Book of The Month, Discover Great New Writers, Barnes & Noble MasterCard, Barnes & Noble Premium Membership and Rewards Card, Cognition Online Training, COVID-19 Safety Gridlines, VOS (volume ordering system), and Dayforce.
  • Completed multiple store relays, becoming 1 of one hundred stores that built an expanded Toys & Games department in 6 weeks upon the closure of Toys 'R Us stores.
  • Trained and promoted multiple booksellers into various leadership positions.

Timeline

Assistant Store Manager

Barnes & Noble
07.2023 - Current

Store Manager

Barnes & Noble
03.2005 - 07.2023

Liberal Arts and General Studies, Introduction to Business

University of Michigan

Liberal Arts and General Studies, Introduction to Management, Introduction to Accounting

Macon State College

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