Stacy Scott
Englewood,OH
Summary
Dynamic Site Manager at Flying Ace Car Wash with a proven track record in leadership and employee development. Expert in performance assessment and compliance, successfully enhancing operational efficiency. Adept at resolving conflicts and fostering teamwork, driving significant improvements in customer satisfaction and staff productivity. Proficient in MS Office Suite and committed to excellence.
Overview
7
7
years of professional experience
Work History
Site Manager
Flying Ace Car Wash
Huber Heights, OH
03.2023 - Current
- Delegated tasks to staff while establishing clear priorities and goals.
- Provided leadership and mentoring to new employees on company programs.
- Conducted regular inventory of supplies for efficient car wash operations.
- Assisted customers with inquiries regarding pricing and services offered.
- Reviewed employee performance, delivering constructive feedback to drive improvements.
- Planned and implemented training sessions targeting employee effectiveness and skill gaps.
- Maintained adherence to safety protocols to ensure a secure working environment.
- Resolved customer complaints requiring management-level escalation with professionalism.
Manager Escalations and Administrative
Synchrony Bank
West Chester, Ohio
06.2022 - Current
- Established and monitored KPIs to evaluate performance and identify improvement areas.
- Reviewed employee performance, delivering feedback and coaching to enhance productivity.
- Led team meetings and one-on-one coaching sessions to promote continuous performance improvement.
- Ensured compliance with regulatory requirements and industry standards across operations.
- Provided leadership and mentoring to new hires, facilitating knowledge of company programs.
- Collaborated with project and department leaders to implement operational efficiency improvements.
- Fostered effective teamwork to increase overall workplace productivity.
Customer Service Supervisor
L Brands Customer Care
Kettering, Ohio
09.2018 - 06.2022
- Monitored customer service performance metrics, including call response times and resolution rates.
- Evaluated employee performance reviews against management criteria to identify improvement areas.
- Coordinated with supervisors to align team goals and enhance overall productivity.
- Conducted performance discussions with employees to uncover issues and implement solutions.
- Provided feedback and coaching by monitoring phone calls for quality assurance.
- Set clear expectations for employees, guiding them towards achieving targets effectively.
- Trained new customer service representatives on company policies and procedures.
- Established rapport with customers and team members to promote a positive work environment.
Administrative Manager
Air Wisconsin Airlines Corporation
Vandalia, Ohio
01.2018 - 02.2021
- Represented work unit at meetings, addressing requests and complaints as liaison.
- Reviewed contracts and regulations to ensure comprehension and compliance.
- Established work procedures and schedules to enhance efficiency of administrative staff.
- Interpreted company policies for employees across all organizational levels.
- Managed executive team calendar, coordinating meetings and communications effectively.
- Oversaw payroll processing, including data entry, benefits administration, and tax withholdings.
- Maintained office records database, managing documents and organizing contracts efficiently.
Education
Ohio Life And Health Insurance
Hondros College
Westerville, OH06-2009
Real Estate
Sinclair Community College
Dayton, OH03-2007
Skills
- Leadership and team management
- Training and employee development
- Performance assessment and tracking
- Compliance with regulations
- Inventory oversight and management
- Customer service strategies
- Efficiency in operations
- Monitoring key performance indicators (KPIs)
- Delegation of tasks effectively
- Safety protocols management
- Resolution of conflicts effectively
- Problem-solving capabilities
- Coordination of site activities
- Management skills enhancement
- Effective staff supervision
- Time optimization techniques
- Dependable work ethic
- Quality assurance practices
- Maintenance prevention techniques
- Motivated self-starter
- Proficient in MS Office Suite
- Communication in writing and speech
- Hiring and recruitment strategies
- Building effective teams
- Developing leadership skills
Timeline
Site Manager
Flying Ace Car Wash
03.2023 - Current
Manager Escalations and Administrative
Synchrony Bank
06.2022 - Current
Customer Service Supervisor
L Brands Customer Care
09.2018 - 06.2022
Administrative Manager
Air Wisconsin Airlines Corporation
01.2018 - 02.2021
Ohio Life And Health Insurance
Hondros College
Real Estate
Sinclair Community College
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