Stacy Scott

• Answers calls in a call center environment on a broad range of customer inquiries within operations.
• Responds to calls with appropriate sense of urgency, and/or escalate calls following call center protocols to others as warranted. Emergency orders and credit holds are particularly time sensitive as they could impact patient care.
• Conducts extensive research to determine call resolution, order status, invoice status or other information.
• Recommends process improvements based on the incoming inquiries.
• Reviews statements and provides detail information for discrepancies.
• Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
• Expedite emergency orders and eliminating back orders, via drop ship orders, or inter branch transfers.
• Work Daily Reports

Monitors tickets, including recorded phone conversations, and escalates any issues related to quality concerns to management for possible process improvement

• Duties include but are not limited to responding to inquiries, processing orders in a prompt courteous and effective manner.
• Track orders as required and notify customers of any activity concerning there orders.
• Resolve customer complaints and request for refunds, exchanges, and issuing return authorization request.
• Daily phone and e-mail communication
• Expedite emergency orders and eliminating back orders, via drop ship orders, or inter branch transfers.
• Research and process credits
• Provide support to the sales representative and the assigned hospitals.
• Work daily expediting reports and drop shipments; call different manufactures and resolve the issue as to why it hasn't been billed.
• Complete a weekly non- stock report

• Interact with the customer for Owens & Minor visitors in a polite and courteous manner.
• Prepared and keep the deli station clean for use throughout the day.
• Prepared for customers and ensure that they are pleased with my services, while following the rules and regulations of the business.
• Ran the cash register and completed accurate deposits.
• Keep accurate financial and stock records.
• Received stock from different vendors, check in items received, signed and filed invoices.
• Completed any other duties assigned.

• Provide excellent customer service to my customers in person or via telephone; made sure the customer had a great customer service experience.
• Supervised 6 employees, monitored, managed, ordered inventory, and coordinated work schedules.
• Prepared daily reports regarding health policies and regulations.
• Completed all OSHA required safety class and followed all rules and regulations.
• Completed daily stock list.
• Ordered all products for the deli department.
• Keep accurate records of cash and stock.

• Managed 8 employees and daily business operations on a daily basis; responsible for sales, customer service, reconciling accounts receivable/payable, deposits and managing inventory control.
• Ordering of products for sale maintained accurate records of cash and products.
• Prepared work schedules for 8 employees; managed and coordinated the scheduling of repairs to service pumps.
• Completed and submitted all associated financial paperwork for the store to our corporate office in Texas.