Stacy Secrist
Elizabethtown,PA
Summary
Medical Administrative Assistant and US Army Veteran with an Inactive Security Clearance and over 10 years of proven success with experience leading administrative processes in dynamic, fast-paced environments. Possess a comprehensive background in Administrative Processes/Procedures, Appointment Scheduling, and Customer Service. Savvy communicator with extensive knowledge of Records/Database Management, Interdepartmental Coordination, and Patient Interviews. Upbeat and self-motivated Medical Administrative Assistant with experience in supporting patients and medical teams in clinical settings. Career Supported by MAA Certification. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Medical Administrative Assistant
Mind Renewal BHS
04.2021 - Current
- Verify insurance information to determine patient eligibility and financial responsibility using different insurance carrier portals or phone verification systems; adept organizer and communicator within clinic
- Answered telephones and directed calls to appropriate department; provided clear and concise information; greeted patients and visitors and identified purpose of their visit
- Verified and established new and old patient information to ensure accurate information was recorded properly; collaborated effectively with medical staff and physicians regarding patient care
- Processed and collected payments using VeriFone and created invoices in EHR system; lauded by manager for exceptional verbal communication; possess familiarity with all forms of medical insurance
- Maintained strict information confidentiality according to organizational policy and federal privacy and security laws; enforced strict compliance with HIPPA regulations with zero violations
- Performed numerous clerical receptionist duties including data entry, records management, and customer service; tech-savvy professional with ability to learn and train others in new technology
- Working proficiency in health insurance and medical terminology, including coding, billing, and reimbursement protocols.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Supported office staff and operational requirements with administrative tasks
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Organized paperwork such as charts and reports for office and patient needs
- Called patients to confirm scheduled appointments day in advance
- Conducted insurance verification and preauthorizations and managed patient charts
- Verified insurance coverage to prepare for upcoming patient appointments
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Generated reports and logged patient information for reliable records
- Maintained and updated patient records for accurate, current medical histories
- Greeted patients and provided required paperwork to facilitate services
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Received, recorded and filed medical payments by check, cash, and credit card
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Adhered to strict HIPAA guidelines to protect patient privacy
- Updated patient information and insurance details for accurate electronic medical records
Crew Trainer
McDonald's
09.2020 - Current
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Front-end cashier/cash handling.
- Never recorded cash register shortages.
- Delivered prompt, friendly customer service.
- Helped improve overall McDVoice survey results from satisfied to very satisfied.
- Assisted with maintaining cleanliness in line with company standards.
- Contributed to exceeding standards in all internal quality checks.
- Achieved a 90% customer satisfaction score on average.
Human Resources Supervisor / Senior Training Manager/Administrative Specialist
United States Army
07.1997 - 11.2009
- Created and initiated a meal accountability system upon initial arrival within the organization which streamlined food transaction culpability
- Established sponsorship program within the company that maximized support to newly arriving personnel; improved integration process by linking current employees to new team members 6 months in advance of arrival
- Trained and Mentored section of 3 employees, including lower-echelon teammates in specifics of organizational HR functions; Administered coordination system that improved overall administrative functions which enabled 'Excellent' ratings during installation inspections
- Devised strategies to maintain a fully-automated personnel database; monitored new-employee arrivals and departures, personnel assignments, work status changes, promotions, and compensation/pay actions
- Addressed and resolved complex problems and inquiries involving difficult administrative situations; confirmed 100% compliance with industry regulations and local policies/procedures
- Managed the transition of unit authorized strength and facilitated changeover seamlessly; was selected as program leader during the transition due to ability to multi-task
- Developed a personnel accountability tracking system within the organization that was adopted by adjacent units due to the program's effectiveness; synchronized daily reporting across the organization and improved leader awareness.
Human Resources Assistant/ GS Employee
Department of Defense
09.2007 - 08.2008
- Processed $20K in Government Purchase Card transactions; selected by leadership to manage critical program due to immense knowledge and expertise in finance and budgeting
- Coordinated daily functions of employees; analyzed work requirements and dispatched talent appropriately to ensure accurate and timely processing of HR documents; authored presentations and delivered briefings to senior leadership
- Conducted regular evaluations of processes, regulations, policies, and procedures to guide senior leadership on operational efficiency and process improvement opportunities
- Provided personnel and staffing support for operations, newcomer orientation and onboarding, and wellness and health programs; processed leave requests for 2,500+ staff including Family/Medical Leave Act (FMLA) requests
- Ensured personnel support for staff members related to employee performance evaluations, pay, leave, classification, and training; conducted annual audits to ensure employee benefits were updated
- Consolidated reports and statistics and prepared recommendations for personnel actions to higher performance; ensured consistency in the administration of regulations and practices.
Education
MAA in Medical - Administrative
Pima Medical Institute
Colorado Springs, CO04.2021
Bachelor of Science - Business Administration W/ Human Resources
College America
Colorado Springs, CO12.2015
High School Diploma -
Williamsport Area Senior High School
Williamsport, Pa06.1997
Skills
- Front-Desk Experience
- Experience with Multiple Insurances
- Multitasking Organizational Skills
- Medical Terminology Experience
- Experienced in Customer Service
- Patient Scheduling
- Manage incoming and outgoing calls
Certification
- Certified Medical Administrative Assistant
- Driver's License
Timeline
Medical Administrative Assistant
Mind Renewal BHS
04.2021 - Current
Crew Trainer
McDonald's
09.2020 - Current
Human Resources Assistant/ GS Employee
Department of Defense
09.2007 - 08.2008
Human Resources Supervisor / Senior Training Manager/Administrative Specialist
United States Army
07.1997 - 11.2009
MAA in Medical - Administrative
Pima Medical Institute
Bachelor of Science - Business Administration W/ Human Resources
College America
High School Diploma -
Williamsport Area Senior High School
- Certified Medical Administrative Assistant
- Driver's License
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